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What is tawk.to?
tawk.to is a 100% free live chat software and customer communication platform designed for businesses of all sizes. Built by a globally distributed team, it solves the problem of fragmented customer interactions by unifying live chat, ticketing, knowledge base, and CRM into one organized place. Core capabilities include real-time visitor monitoring, customizable chat widgets, agent collaboration, automated translation, and an AI-powered chatbot that can answer chats automatically. The platform supports unlimited agents, unlimited chat volumes, and multiple websites. It fits workflows for customer support, sales, and engagement teams that need a cost-effective, all-in-one solution. With over 3 billion monthly interactions, tawk.to is trusted by millions of businesses worldwide. Its freemium model generates revenue through optional paid services like hired agents and branding removal, ensuring the core software remains free.
AI Tool Review Summary
4.7/5
High, consistent, and on-brand
Clean and intuitive
LLMNLP
To provide a free, all-in-one customer communication platform with live chat, ticketing, knowledge base, and CRM.
Web-based with desktop and mobile apps; integrates via JavaScript snippet on any website.
100% free core software with optional paid add-ons (hired agents, branding removal).
Features with the highest value for users are highlighted here.
Real-time visitor monitoring
Unlimited agents and chat history
AI-powered chatbot
Integrated ticketing and knowledge base
45+ language support
Group messaging and file transfer
Detailed analytics and reporting
Customizable widget and branding
Small business owners
Customer support teams
E-commerce stores
SaaS companies
Marketing teams
Non-profit organizations
Remote teams
Freelancers
Enterprise businesses
Educational institutions
Popular
Free
$0/free
Unlimited agents Unlimited chats Live chat widget Ticketing system Knowledge base CRM Real-time monitoring Mobile apps
Branding Removal
$99/monthly
Remove 'Powered by tawk.to' branding All Free features
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Completely free with no limits on agents or features. Comprehensive all-in-one platform for customer communication.
Self-hosted option is not available; it is a cloud-only solution. Advanced AI features may require additional setup or learning.
FAQs
Just Launched
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Rating
5.0
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Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 tawk.toAI Business Tools | 5.5M | #9,692 | #303 | 9m 11s5.2 pages | US#11,181 | $0 | — | View | |||
 ShopifyAI Business Tools | 238.6M | #97 | #1 | 8m 47s8.4 pages | US#75 | $39 | 1 | View | |||
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 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m 1s2.6 pages | — | $9.99 | — | View |
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