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Try NowWhat is tawk.to?
tawk.to is a 100% free live chat software and customer communication platform designed for businesses of all sizes. Built by a globally distributed team, it solves the problem of fragmented customer interactions by unifying live chat, ticketing, knowledge base, and CRM into one organized place. Core capabilities include real-time visitor monitoring, customizable chat widgets, agent collaboration, automated translation, and an AI-powered chatbot that can answer chats automatically. The platform supports unlimited agents, unlimited chat volumes, and multiple websites. It fits workflows for customer support, sales, and engagement teams that need a cost-effective, all-in-one solution. With over 3 billion monthly interactions, tawk.to is trusted by millions of businesses worldwide. Its freemium model generates revenue through optional paid services like hired agents and branding removal, ensuring the core software remains free.
AI Tool Review Summary
4.7/5
High, consistent, and on-brand
Clean and intuitive
LLMNLP
To provide a free, all-in-one customer communication platform with live chat, ticketing, knowledge base, and CRM.
Web-based with desktop and mobile apps; integrates via JavaScript snippet on any website.
100% free core software with optional paid add-ons (hired agents, branding removal).
Features with the highest value for users are highlighted here.
Real-time visitor monitoring
Unlimited agents and chat history
AI-powered chatbot
Integrated ticketing and knowledge base
45+ language support
Group messaging and file transfer
Detailed analytics and reporting
Customizable widget and branding
How It Works
1
Sign up for free
Create a tawk.to account in seconds with no credit card required.
2
Add the widget to your site
Copy and paste a small JavaScript snippet into your website's HTML.
3
Monitor and engage visitors
See real-time visitor activity and start proactive chats.
4
Manage conversations and tickets
Use the dashboard to reply, assign, tag, and track all customer interactions.
Small business owners
Customer support teams
E-commerce stores
SaaS companies
Marketing teams
Non-profit organizations
Remote teams
Freelancers
Enterprise businesses
Educational institutions
Popular
Free
$0/free
Unlimited agents Unlimited chats Live chat widget Ticketing system Knowledge base CRM Real-time monitoring Mobile apps
Branding Removal
$99/monthly
Remove 'Powered by tawk.to' branding All Free features
Hired Agents
$1/monthly
Professionally trained agents Pay per hour All Free features
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Completely free with no limits on agents or features. Comprehensive all-in-one platform for customer communication.
Self-hosted option is not available; it is a cloud-only solution. Advanced AI features may require additional setup or learning.
FAQs
Just Launched
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Rating
5.0
Pros
Cons
Quick tawk.to Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 tawk.toAI Business Tools | 6.1M | #8,906 | #330 | 6m 22s4.7 pages | US(22%)#11,725 | $0 | — | View | |||
 ShopifyAI Business Tools | 215.3M | #104 | #1 | 9m 23s9.1 pages | US(36%)#79 | $39 | 1 | View | |||
 IntuitAI Business Tools | 200.0M | #134 | #1 | 10m 4s7.5 pages | US(82%)#46 | $0 | — | View | |||
 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $9.99 | — | View | |||
 Adot PhoneAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $0 | 1 | View |
Analytics of tawk.to Webinars
Website traffic and keyword analysis.
Live dataFeb 2026 – Apr 2026
Monthly visits
6.06M
↑ +0.4% vs prior month
Avg. visit duration
00:06:22
M 4 2026 snapshot
Pages / visit
4.66
M 4 2026 snapshot
Bounce rate
44.45%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 1.39M (Feb 1, 2026)Low week: 1.21M (Mar 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
Release History
0 releases published
No releases yet.
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