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What is Social Intents?

Social Intents is an AI-powered live chat and chatbot platform designed to help businesses provide seamless customer support directly from popular team collaboration tools like Microsoft Teams, Slack, Google Chat, and Zoom. Developed to integrate effortlessly with existing workflows, it eliminates the need for agents to switch between multiple apps by bringing customer conversations into the tools they already use daily. The platform leverages advanced AI models such as ChatGPT, Claude, and Gemini to automatically handle up to 75% of customer inquiries, escalating complex issues to human agents when necessary. Social Intents supports multi-channel communication including website live chat, WhatsApp, SMS, and Facebook Messenger, making it ideal for businesses aiming to scale support without increasing headcount. Its core capabilities include AI chatbot training on website content, real-time chat monitoring, conversation analytics, and customizable chat widgets. This tool is well-suited for teams of all sizes seeking to improve customer engagement, reduce response times, and streamline support operations within familiar collaboration environments.

AI Tool Review Summary

Performance Score

4.7/5

Content/Output Quality

Accurate, context-aware, and responsive

Interface

Intuitive and seamlessly integrated with team tools

AI Technology
LLMNLP
Purpose of Tool

To enable businesses to deliver efficient AI-assisted live chat support directly from collaboration platforms.

Compatibility

Integrates with Microsoft Teams, Slack, Google Chat, Zoom, WhatsApp, and supports website embedding via plugins or code.

Pricing

Tiered subscription plans with a free trial and scalable options for teams and enterprises.

Features

Features with the highest value for users are highlighted here.

Integration with Microsoft Teams, Slack, Google Chat, Zoom

AI chatbot trained on website content and FAQs

Multi-channel support including WhatsApp and SMS

Real-time chat monitoring and analytics

Customizable AI response modes

Unlimited team members on all plans

Support for 80+ languages

White-label options for agencies

How It Works

1

Create your account

Sign up for free with a 14-day trial and no credit card required.

2

Connect your tools

Integrate with Microsoft Teams, Slack, Google Chat, or Zoom in one click.

3

Add to your website

Embed the chat widget via a single line of code or use WordPress/Shopify plugins.

4

Start chatting

Respond to customers from your team chat apps or let AI handle inquiries automatically.

Who Is It For?

Customer Support Teams

Small Businesses

Enterprise Teams

Remote Teams

E-commerce Stores

Marketing Agencies

Technical Support Teams

Multilingual Support Teams

Startups

Product Managers

Pricing

Lite

$21/monthly
  • 1 Chat Widget
  • 1 Seat
  • 60 conversations per month
  • Integrations with Teams, Slack, Google Chat
  • ChatGPT AI Models

Starter

$39/monthly
  • 1 Chat Widget
  • 4 Seats
  • 250 conversations per month
  • ChatGPT, Claude, or Gemini AI Models
  • Teams, Slack, Google Chat Integrations

Basic

$69/monthly
  • 2 Chat Widgets
  • Unlimited Seats
  • 1,000 conversations per month
  • ChatGPT, Claude, or Gemini AI Models
  • Teams, Slack, Google Chat Integrations
Popular

Pro

$99/monthly
  • 5 Chat Widgets
  • Unlimited Seats
  • 5,000 conversations per month
  • ChatGPT, Claude, or Gemini AI Models
  • Teams, Slack, Google Chat Integrations
  • Cross-team routing
  • White Label

Business

$199/monthly
  • 10 Chat Widgets
  • Unlimited Seats
  • 10,000 conversations per month
  • ChatGPT, Claude, or Gemini AI Models
  • Teams, Slack, Google Chat Integrations
  • Real-time visitor monitoring
  • Custom escalation routing
  • White Label

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Pros & Cons

Pros

  • Seamless integration with existing team collaboration tools.
  • AI handles majority of inquiries, reducing workload on support teams.

Cons

  • Limited to platforms supported; may not fit teams using other tools.
  • Advanced customization may require some technical knowledge.

FAQs

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Rating

5.0

Pros

Cons

Quick Social Intents Comparision

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Analytics of live chat software for slack and ms teams | social intents

Website traffic and keyword analysis.

Live dataFeb 2026 – Apr 2026

Monthly visits

98.3K

-2.3% vs prior month

Avg. visit duration

00:00:24

M 4 2026 snapshot

Pages / visit

1.79

M 4 2026 snapshot

Bounce rate

42.37%

Lower is better

All traffic · Worldwide

Weekly estimate · Feb 1, 2026 – Apr 29, 2026

19.66K19.89K20.13K20.36K20.6KFeb 1Feb 15Mar 1Mar 15Mar 29Apr 8Apr 22Apr 29

Peak week: 20.6K (Feb 1, 2026)Low week: 19.66K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent

Release History

0 releases published

No releases yet.

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