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What is Social Intents?

Social Intents is an AI-powered live chat and chatbot platform designed to help businesses provide seamless customer support directly from popular team collaboration tools like Microsoft Teams, Slack, Google Chat, and Zoom. Developed to integrate effortlessly with existing workflows, it eliminates the need for agents to switch between multiple apps by bringing customer conversations into the tools they already use daily. The platform leverages advanced AI models such as ChatGPT, Claude, and Gemini to automatically handle up to 75% of customer inquiries, escalating complex issues to human agents when necessary. Social Intents supports multi-channel communication including website live chat, WhatsApp, SMS, and Facebook Messenger, making it ideal for businesses aiming to scale support without increasing headcount. Its core capabilities include AI chatbot training on website content, real-time chat monitoring, conversation analytics, and customizable chat widgets. This tool is well-suited for teams of all sizes seeking to improve customer engagement, reduce response times, and streamline support operations within familiar collaboration environments.

AI Tool Review Summary

Performance Score

4.7/5

Content/Output Quality

Accurate, context-aware, and responsive

Interface

Intuitive and seamlessly integrated with team tools

AI Technology
LLMNLP
Purpose of Tool

To enable businesses to deliver efficient AI-assisted live chat support directly from collaboration platforms.

Compatibility

Integrates with Microsoft Teams, Slack, Google Chat, Zoom, WhatsApp, and supports website embedding via plugins or code.

Pricing

Tiered subscription plans with a free trial and scalable options for teams and enterprises.

Features

Features with the highest value for users are highlighted here.

Integration with Microsoft Teams, Slack, Google Chat, Zoom

AI chatbot trained on website content and FAQs

Multi-channel support including WhatsApp and SMS

Real-time chat monitoring and analytics

Customizable AI response modes

Unlimited team members on all plans

Support for 80+ languages

White-label options for agencies

Who Is It For?

Customer Support Teams

Small Businesses

Enterprise Teams

Remote Teams

E-commerce Stores

Marketing Agencies

Technical Support Teams

Multilingual Support Teams

Startups

Product Managers

Pricing

Lite

$21/monthly
  • 1 Chat Widget
  • 1 Seat
  • 60 conversations per month
  • Integrations with Teams, Slack, Google Chat
  • ChatGPT AI Models

Starter

$39/monthly
  • 1 Chat Widget
  • 4 Seats
  • 250 conversations per month
  • ChatGPT, Claude, or Gemini AI Models
  • Teams, Slack, Google Chat Integrations

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Pros & Cons

Pros

  • Seamless integration with existing team collaboration tools.
  • AI handles majority of inquiries, reducing workload on support teams.

Cons

  • Limited to platforms supported; may not fit teams using other tools.
  • Advanced customization may require some technical knowledge.

FAQs

Just Launched

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Rating

5.0

Pros

Cons

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