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Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels�email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe�making it a true customer service hub for digital-first teams.
- AI Auto-Responder
- Workflow Automation
- Sentiment Analysis
- Intent Recognition
Who is Best for Using Reamaze?
- Ecommerce Store Owners: Who want to streamline support across email, live chat, and Instagram DMs.
- SaaS Teams: Looking to scale customer service using AI bots, automations, and integrated CRM data.
- Customer Support Managers: Who need workflows, SLAs, and multi-agent inboxes to manage large volumes.
- Startups: Seeking a helpdesk that doubles as a proactive sales tool through chat engagement.
Is Reamaze Free?
Reamaze does not offer a permanent free plan but includes a free trial to test its full features. After the trial, pricing is based on user count and feature access.
Reamaze Pricing Plans
- Basic Plan � $29/month per team member: Live chat + email inbox, basic workflows and bots, Shopify & WooCommerce integrations, up to 1 brand.
- Pro Plan � $49/month per team member: Multi-brand support, advanced workflows & automation, canned responses + FAQs, custom chat widget branding.
- Plus & Enterprise � Custom Pricing: Priority support, API access, SLA management and audit logs, high-volume ecommerce support tools.
Reamaze Pros & Cons
FAQs
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