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What is Ravenna?

Ravenna is an AI-native IT Service Management (ITSM) platform designed to help IT, HR, and Operations teams automate workflows, resolve requests, and deliver exceptional employee support directly within Slack. Built by a team focused on modernizing internal support, Ravenna addresses the chaos of daily employee requests by providing a command center that integrates agents, workflows, a service desk, and analytics. Its core capabilities include intelligent AI agents that automate repetitive tasks and answer common questions, deterministic workflows for complex processes like software access requests and employee onboarding, a modern service desk optimized for team chat, and analytics dashboards that tie service desk performance to business outcomes. The tool fits seamlessly into Slack-centric workflows, making it ideal for organizations that rely on Slack for internal communication. Ravenna serves a wide range of users, from IT help desk teams to HR and operations staff, and is particularly suited for companies looking to reduce ticket volume, improve response times, and gain visibility into support operations.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and minimal, Slack-native

AI Technology
LLMNLP
Purpose of Tool

To automate and streamline internal support for IT, HR, and Operations teams within Slack.

Compatibility

Slack-native; integrates with various tools for workflow automation and service desk management.

Pricing

Freemium with paid tiers

Features

Features with the highest value for users are highlighted here.

Slack-native service desk

AI agents for automated request resolution

Visual workflow builder

CoPilot context-aware assistant

Real-time analytics dashboards

Multi-department support (IT, HR, Ops)

Knowledge-based answers

Approval-gated agent tools

Who Is It For?

IT Help Desk Teams

HR Operations

Operations Managers

Slack-heavy Organizations

Growing Startups

Enterprise IT Departments

Remote-first Companies

Customer Support Teams

Facilities Managers

Finance Teams

Pricing

Free

$0/monthly
  • Up to 50 employees
  • Basic agents and workflows
  • Standard analytics
Popular

Pro

$19/monthly
  • Unlimited employees
  • Advanced agents and workflows
  • Custom analytics dashboards
  • Priority support

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Pros & Cons

Pros

  • Deep Slack integration makes it easy for employees to get help without switching tools.
  • Powerful automation of repetitive tasks reduces workload on support teams.

Cons

  • Heavy reliance on Slack may not suit organizations using other chat platforms.
  • Advanced features may require initial setup and configuration effort.

FAQs

Just Launched

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Rating

5.0

Pros

Cons

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