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Nextiva is a comprehensive AI-powered customer experience management platform designed to unify business communications across voice, video, chat, email, and social media. Built by Nextiva, the platform serves over 100,000 businesses and handles over 1 billion interactions annually. It solves the problem of fragmented customer communication by providing a single interface for all channels, integrated with AI capabilities. Core capabilities include XBert AI, an autonomous agent that handles conversations, books appointments, answers FAQs, and routes complex issues to human agents. The platform also offers real-time sentiment analysis, unified customer profiles, and automated CSAT/NPS surveys. Nextiva fits workflows for sales, support, and customer success teams in businesses of all sizes, from startups to enterprises. Its integration marketplace connects with CRM, helpdesk, and productivity tools like Salesforce, HubSpot, and Microsoft Teams. The platform aims to reduce busywork and improve customer satisfaction through AI-driven insights and automation.
4.6/5
High, consistent, and on-brand
Clean and intuitive
To unify customer communications and automate interactions with AI.
Web-based with integrations for CRM, helpdesk, and productivity tools.
Freemium with paid tiers
Features with the highest value for users are highlighted here.
Unified omnichannel communication (voice, video, chat, email, social)
XBert AI agent for autonomous customer conversations
AI-powered appointment scheduling and FAQ handling
Real-time sentiment analysis and conversation transcription
Unified customer profiles with lifetime journey tracking
Automated CSAT and NPS surveys
Integration with CRM, helpdesk, and productivity tools
Customizable AI guardrails and intelligent routing
Customer support teams
Sales teams
Small business owners
Enterprise contact centers
Marketing teams
Remote teams
Healthcare providers
E-commerce businesses
IT administrators
Customer success managers
Essential
Professional
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 NextivaAI Business Tools | 967.5K | #49,784 | #281 | 5m 16s4.7 pages | US(78%)#12,740 | $18.95 | 4+ | View | |||
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 IntuitAI Business Tools | 107.4M | #258 | #1 | 12m 7s9.8 pages | US(75%)#93 | $0 | — | View | |||
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 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m 1s2.6 pages | US(15%) | $9.99 | — | View |
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