Letterbook is an AI-native customer support platform designed to help companies resolve customer tickets faster through AI-driven workflows. Instead of relying entirely on manual queues and repetitive replies, it uses AI to draft responses and assist with support resolution based on connected business data and predefined scenarios.
The platform is particularly startup-friendly, allowing teams to define recurring support situations, connect tools like databases and Stripe, and let the AI operate within those workflows. In practice, it feels less like a generic help desk and more like a support execution layer for companies that want speed without total chaos.
Is Letterbook Free?
No, Letterbook does not appear to offer a clearly published free plan. Instead, it uses a paid SaaS model with transparent pricing tiers aimed at startups and growing teams. Miraculously, a software company actually put prices on the page instead of demanding your email, company size, and blood type first.
Pricing Plans
- Starter Plan – $30/month: 3 seats, 300 tickets/month, database and Stripe integration, unified inbox for all channels
- Growth Plan – $200/month: 10 seats, 1,000 tickets/month, all channels and integrations, priority support
- Enterprise Plan – Custom Pricing: Custom seats, 3,000+ tickets/month, SSO and SAML, dedicated account manager
