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Kapture CX is an AI-powered customer experience platform designed to automate and enhance customer support across multiple channels. Built by Kapture, it leverages agentic AI agents trained on over a billion minutes of real conversations to autonomously understand, act, and resolve customer issues with empathy and accuracy. The platform integrates voice AI agents, chatbots, and automation tools to reduce handle times, improve first call resolution rates, and deliver seamless omnichannel support. It is tailored for enterprises seeking to modernize their customer service operations by combining AI-driven automation with human oversight. Kapture CX fits workflows that require end-to-end automation, real-time insights, and integration with existing business systems, making it ideal for industries like BFSI, retail, travel, and consumer durables.
4.7/5
High, consistent, and empathetic
Unified and intuitive console
To automate and optimize customer support through intelligent AI agents and omnichannel automation.
Integrates seamlessly with existing communication channels and back-office systems for smooth workflow orchestration.
Freemium with scalable enterprise pricing tiers
Features with the highest value for users are highlighted here.
AI-powered voice and chat agents
Omnichannel customer support
Advanced ticketing and auto-routing
Real-time analytics and reporting
Conversation intelligence and quality audits
Employee experience automation
Seamless human-AI collaboration
Enterprise-grade security and compliance
Enterprise CX Leaders
Contact Center Managers
Customer Support Teams
IT and HR Support Teams
Retail Industry
BFSI Sector
Digital Native Companies
Small to Medium Businesses
Customer Experience Analysts
Product Managers
Free Trial
Pro
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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