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What is Hoop Ai?
Hoop is an AI retention agent built specifically for Shopify subscription brands. It plugs into existing helpdesks like Gorgias or Zendesk and subscription billing tools such as Recharge or Skio to intercept cancellation requests and run conversational save flows in the brand's voice. The tool captures the real reason for cancellation, applies a custom retention policy written in plain English, and automatically updates the subscription billing when a save offer is accepted. Hoop provides a retention scorecard with structured data on reasons, offers, and outcomes, enabling brands to track save rate, MRR retained, and offer performance. It is designed to handle the entire save conversation end-to-end, from ticket to billing update, without requiring manual macro writing or retraining. Hoop is ideal for subscription brands looking to increase customer lifetime value by saving more subscribers at the point of cancellation.
AI Tool Review Summary
Performance Score
4.5/5
Content/Output Quality
High, consistent, and on-brand
Interface
Clean and minimal
AI Technology
LLMNLP
Purpose of Tool
To automate and optimize subscription cancellation retention through AI-driven conversational save flows.
Compatibility
Integrates with Gorgias, Zendesk, Recharge, Skio, and native Shopify subscriptions.
Pricing
Custom pricing based on cancellation volume
Features
Features with the highest value for users are highlighted here.
Automated cancellation conversations in helpdesk
Plain-English retention policy editor
A/B test offers without rewriting macros
Integration with Gorgias, Zendesk, Recharge, Skio
Real-time save rate and MRR retained dashboard
Reason capture and rollup by frequency
Offer performance breakdown by segment
Direct billing updates to subscription tools
Who Is It For?
Subscription brand founders
Customer support teams
Revenue operations managers
E-commerce marketers
Shopify store owners
Growth teams
Customer success managers
Product managers
Small to medium subscription businesses
Agencies managing multiple Shopify brands
Pricing
Starter
Custom/monthly
- Up to 500 cancellations/mo
- Gorgias or Zendesk integration
- Basic retention policy
- Email support
Popular
Growth
Custom/monthly
- Up to 2,000 cancellations/mo
- All integrations
- Advanced policy with A/B testing
- Retention scorecard
- Priority support
Join the Command Staff.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Pros
- Purpose-built for subscription retention, not generic support automation.
- Delivers measurable save rate improvements with minimal setup effort.
Cons
- Limited to Shopify subscription brands and specific helpdesk/billing integrations.
- Pricing scales with cancellation volume, which may be costly for high-volume stores.
FAQs
Just Launched
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Quick Hoop Ai Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 Hoop AiAI Business Tools | 4.5 | 19.4K | #1,578,723 | #4,102 | 14s1.3 pages | 65% | GB#261,378 | Custom | No | 1 | View |
 ShopifyAI Business Tools | 4.5 | 238.6M | #97 | #1 | 8m 47s8.4 pages | 42% | US#75 | $39 | No | 1 | View |
 IntuitAI Business Tools | 4.4 | 107.4M | #258 | #1 | 12m 7s9.8 pages | 23% | US#93 | $0 | Yes | — | View |
 Zoom AiAI Business Tools | 4.6 | 142.7M | #448 | #1 | 1m 34s1.4 pages | 71% | US#305 | $0 | Yes | 1 | View |
 Plug AI: Texting AssistantAI Business Tools | 2.3 | 1.1B | — | — | 2m 1s2.6 pages | 62% | — | $9.99 | No | — | View |
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