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What is Hoop Ai?

Hoop is an AI retention agent built specifically for Shopify subscription brands. It plugs into existing helpdesks like Gorgias or Zendesk and subscription billing tools such as Recharge or Skio to intercept cancellation requests and run conversational save flows in the brand's voice. The tool captures the real reason for cancellation, applies a custom retention policy written in plain English, and automatically updates the subscription billing when a save offer is accepted. Hoop provides a retention scorecard with structured data on reasons, offers, and outcomes, enabling brands to track save rate, MRR retained, and offer performance. It is designed to handle the entire save conversation end-to-end, from ticket to billing update, without requiring manual macro writing or retraining. Hoop is ideal for subscription brands looking to increase customer lifetime value by saving more subscribers at the point of cancellation.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and minimal

AI Technology
LLMNLP
Purpose of Tool

To automate and optimize subscription cancellation retention through AI-driven conversational save flows.

Compatibility

Integrates with Gorgias, Zendesk, Recharge, Skio, and native Shopify subscriptions.

Pricing

Custom pricing based on cancellation volume

Features

Features with the highest value for users are highlighted here.

Automated cancellation conversations in helpdesk

Plain-English retention policy editor

A/B test offers without rewriting macros

Integration with Gorgias, Zendesk, Recharge, Skio

Real-time save rate and MRR retained dashboard

Reason capture and rollup by frequency

Offer performance breakdown by segment

Direct billing updates to subscription tools

Who Is It For?

Subscription brand founders

Customer support teams

Revenue operations managers

E-commerce marketers

Shopify store owners

Growth teams

Customer success managers

Product managers

Small to medium subscription businesses

Agencies managing multiple Shopify brands

Pricing

Starter

Custom/monthly
  • Up to 500 cancellations/mo
  • Gorgias or Zendesk integration
  • Basic retention policy
  • Email support
Popular

Growth

Custom/monthly
  • Up to 2,000 cancellations/mo
  • All integrations
  • Advanced policy with A/B testing
  • Retention scorecard
  • Priority support

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Pros & Cons

Pros

  • Purpose-built for subscription retention, not generic support automation.
  • Delivers measurable save rate improvements with minimal setup effort.

Cons

  • Limited to Shopify subscription brands and specific helpdesk/billing integrations.
  • Pricing scales with cancellation volume, which may be costly for high-volume stores.

FAQs

Just Launched

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Quick Hoop Ai Comparision

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