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What is Convin?

Convin is an AI agent platform designed to automate and optimize customer conversations for B2C businesses. Built by Convin AI, the platform addresses challenges in sales, support, and collections by deploying AI-powered phone call agents, real-time assist agents, and conversation intelligence agents. Its core capabilities include 24/7 automated phone calls, real-time agent guidance, and analysis of 100% of customer interactions to uncover insights. The tool helps businesses increase revenue, reduce costs, and improve customer experience by automating up to 60% of lead qualification, boosting sales conversions by 21%, and cutting average handle time by 56 seconds. It fits workflows for sales teams, support centers, and collections departments, enabling them to handle high-volume calls, improve first call resolution, and ensure compliance. Convin is suitable for businesses of all sizes looking to enhance their customer conversation strategies with AI.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and intuitive

AI Technology
LLMNLPSpeech Recognition
Purpose of Tool

To automate and optimize customer conversations across sales, support, and collections using AI agents.

Compatibility

Web-based platform with API integrations for CRM and telephony systems.

Pricing

Freemium with paid tiers

Features

Features with the highest value for users are highlighted here.

AI Phone Call Agent for 24/7 human-like calls

Real-Time Assist Agent for live agent guidance

Conversation Intelligence Agent for 100% call analysis

Automated lead qualification and follow-ups

Payment reminder and collection automation

Compliance monitoring for debt collection

High-volume call handling and basic query resolution

Integration with sales and support workflows

How It Works

1

Sign up and configure

Create an account and set up your AI agents by defining call scripts, workflows, and integration preferences.

2

Deploy AI agents

Activate one or more AI agents (Phone Call, Real-Time Assist, Conversation Intelligence) to handle your customer conversations.

3

Monitor and analyze

Use the dashboard to track call performance, agent effectiveness, and conversation insights in real time.

4

Optimize and scale

Leverage analytics to refine scripts, improve agent responses, and expand AI agent usage across more use cases.

Who Is It For?

Sales teams

Customer support teams

Collections departments

Marketing teams

Operations managers

Small business owners

Enterprise contact centers

E-commerce companies

Real estate agencies

Healthcare providers

Pricing

Free

$0/free
  • Basic AI Phone Call Agent
  • Limited conversation analytics
  • Up to 100 minutes/month

Starter

$29/monthly
  • AI Phone Call Agent
  • Real-Time Assist Agent
  • Conversation Intelligence Agent
  • Up to 500 minutes/month
Popular

Growth

$99/monthly
  • All Starter features
  • Unlimited minutes
  • Advanced analytics
  • CRM integration

Enterprise

Custom/monthly
  • All Growth features
  • Dedicated account manager
  • Custom integrations
  • SLA guarantee

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Pros & Cons

Pros

  • Automates repetitive calls and follow-ups at scale, freeing up human agents for complex tasks.
  • Provides real-time agent assistance and deep conversation analytics to improve performance and compliance.

Cons

  • May require significant integration effort to align with existing CRM and telephony systems.
  • Effectiveness depends on the quality of training data and may struggle with highly nuanced conversations.

FAQs

Just Launched

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Reviews

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Rating

5.0

Pros

Cons

Quick Convin Comparision

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Release History

0 releases published

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