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Capacity is a unified customer experience automation platform built by the company Capacity, founded in 2017 and headquartered in St. Louis. It leverages AI-powered agents to automate and assist customer support, internal help desks, and operational workflows across multiple channels including chat, voice, email, SMS, and web. The platform solves the problem of inefficient, manual customer service and support processes by providing intelligent virtual agents that can resolve inquiries, coach live agents in real time, and automate repetitive tasks. Capacity integrates with over 250 enterprise tools, enabling seamless workflow automation and knowledge orchestration. It is designed for organizations seeking to reduce support costs, improve customer satisfaction, and increase operational efficiency. Typical users include contact centers, customer support teams, IT support, HR, sales, and marketing departments looking to scale support and engagement with AI-driven automation.
4.7/5
High, accurate, and context-aware
Intuitive and enterprise-focused
To automate and enhance customer and employee support through AI-powered virtual agents and workflows.
Compatible with 250+ integrations and supports multi-channel communication including chat, voice, email, SMS, and web.
Freemium with scalable paid tiers tailored for enterprise needs
Features with the highest value for users are highlighted here.
AI-powered virtual agents
Multi-channel support
Real-time agent assist
Automated workflows and campaigns
Conversation intelligence and analytics
250+ prebuilt integrations
Continuous AI optimization
Industry-specific AI solutions
Contact Centers
Customer Support Teams
IT Support
HR Departments
Sales & Marketing Teams
Retail & Ecommerce
Financial Services
Healthcare Providers
Enterprise IT Teams
Small to Medium Businesses
Free
Pro
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