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AmplifAI is a contact center AI platform designed to unify performance management, quality assurance, and coaching for CX teams. Built by AmplifAI, the tool solves the problem of fragmented data and manual processes by aggregating all contact center data sources into a single, continuously updated hub. Its core capabilities include AI-driven performance insights, automated quality management, real-time coaching recommendations, and gamification to drive agent engagement. The platform serves over 10,000 CX teams, helping supervisors, quality managers, and directors improve agent performance, leader efficiency, and business outcomes. It fits workflows for sales, support, and operational excellence, enabling teams to reduce handle time, boost conversion rates, and enhance customer satisfaction. AmplifAI leverages AI to provide actionable insights and optimize actions across the entire contact center ecosystem.
4.5/5
High, consistent, and actionable
Clean and intuitive with self-service demo
Unify contact center data and drive agent performance through AI-powered insights and coaching.
Integrates with major contact center platforms and data sources; web-based with self-service demo.
Custom pricing based on team size and features; contact sales for details.
Features with the highest value for users are highlighted here.
Unified data hub
AI-driven performance insights
Auto QA and quality management
Coaching and gamification
Sales conversion optimization
Real-time agent behavior coaching
Leader efficiency tools
Self-service product tour
Contact Center Managers
Quality Assurance Teams
Sales Teams
Customer Support Teams
CX Leaders
Operations Directors
Training and Coaching Teams
Enterprise Contact Centers
Remote and Hybrid Teams
Data-Driven Organizations
Starter
Professional
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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