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Try NowWhat is Dialpad?
Dialpad is an AI-powered communications and contact center platform designed to streamline customer experience and business communications. Built by Dialpad Inc., it leverages agentic AI technology to automate and enhance customer service interactions across multiple channels including voice, chat, SMS, and email. The platform enables instant, autonomous resolution of customer requests such as scheduling appointments, processing orders, and handling refunds without transfers or holds. Dialpad is built for enterprise scale, capable of handling thousands of simultaneous customer interactions with consistent quality. It integrates seamlessly with popular business tools like Salesforce, Microsoft Teams, Zendesk, and Google Workspace, making it a versatile solution for various workflows. Its enterprise-grade security features include HIPAA compliance, SOC 2 certification, and immutable audit logs, ensuring data protection and trust. Dialpad fits businesses looking to improve customer support efficiency and unify communications on a single platform.
AI Tool Review Summary
4.7/5
Accurate, context-aware, and responsive
Intuitive and user-friendly with seamless integrations
Agentic AILLMNLPSpeech Recognition
To provide an AI-driven, scalable contact center and communication platform that automates customer service and enhances business communications.
Compatible with major platforms and integrates with Salesforce, Microsoft Teams, Zendesk, Google Workspace, and more to fit diverse business workflows.
Offers a free trial with tiered subscription plans based on features and scale.
Features with the highest value for users are highlighted here.
Agentic AI customer service
Multichannel communication support
Enterprise-grade security compliance
Seamless third-party integrations
Autonomous task resolution
How It Works
1
Sign Up and Set Up
Create an account and configure your communication channels and integrations.
2
Deploy AI Agents
Activate AI-powered agents to handle customer interactions autonomously.
3
Integrate Business Tools
Connect Dialpad with CRM, helpdesk, and collaboration platforms for seamless workflows.
4
Monitor and Optimize
Use analytics and reporting to track performance and improve customer experience.
Customer Support Teams
Sales Teams
Enterprise Businesses
Small and Medium Businesses
IT and Operations Managers
Remote Teams
Healthcare Providers
E-commerce Companies
Marketing Teams
Tech Startups
Free Trial
$0/free
Full feature access Limited time use No credit card required
Standard
$15/monthly
Unlimited calling Basic AI features Integrations with major apps
Popular
Pro
$30/monthly
Advanced AI agentic capabilities Priority support Enhanced analytics
Enterprise
Custom pricing/monthly
Custom integrations Dedicated account manager Enterprise-grade security
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Highly scalable across multiple communication channels. Strong focus on security and compliance for enterprises.
May require time to fully adapt AI to specific business workflows. Advanced features might have a learning curve for new users.
FAQs
Just Launched
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Rating
5.0
Pros
Cons
Quick Dialpad Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 DialpadAI Voice Chat Generator | 2.3M | #21,247 | #38 | 11m 2s5.4 pages | US(58%)#7,244 | $0 | 1 | View | |||
 IssenAI Voice Chat Generator | 105.7K | #321,074 | #5,830 | 2m 43s3.2 pages | PE(17%)#351,718 | $0 | 1 | View | |||
 ChatRealAI Voice Chat Generator | 49.0K | #564,805 | — | 1m 23s3.1 pages | US(16%)#141,091 | $0 | 1 | View | |||
ideaShellAI Voice Chat Generator | 49.3K | #747,249 | — | 8s1.3 pages | PE(50%)#15,529 | $0 | 1 | View | |||
 IsOn24AI Voice Chat Generator | 6.9K | #2,453,617 | #14,524 | 2m 22s3.0 pages | US(95%)#769,739 | $0 | 1 | View |
Analytics of Gartner report: Agentic AI in customer service | Dialpad
Website traffic and keyword analysis.
Live dataFeb 2026 – Apr 2026
Monthly visits
2.31M
↓ -10.1% vs prior month
Avg. visit duration
00:11:02
M 4 2026 snapshot
Pages / visit
5.42
M 4 2026 snapshot
Bounce rate
36.52%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 605.19K (Feb 1, 2026)Low week: 462.97K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
Release History
0 releases published
No releases yet.
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