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Keatext is an AI-powered text analytics platform designed to help businesses transform unstructured customer feedback into actionable insights. Developed with over two decades of customer experience (CX) expertise, it consolidates data from multiple feedback channels such as surveys, reviews, and support tickets into a unified view. The platform leverages advanced AI to identify key drivers of customer satisfaction, detect emerging themes, and provide automated recommendations to reduce churn and improve customer relationships. Keatext is ideal for organizations seeking to enhance their CX strategy through data-driven decisions and AI-assisted analysis. It fits workflows that require fast, scalable, and reproducible insights across large volumes of customer feedback, making it suitable for enterprises and customer-centric teams aiming to boost retention and revenue.
4.7/5
Accurate, actionable, and insightful
Intuitive and dashboard-focused
To unify and analyze customer feedback across channels to drive business impact through AI-powered insights.
Integrates with survey platforms, contact centers, Zendesk, and other feedback tools for seamless data import and analysis.
Freemium with paid tiers offering advanced features and integrations
Features with the highest value for users are highlighted here.
Multi-channel feedback integration
AI-generated sentiment analysis
Automated root cause identification
Customizable dashboards and reports
Deep Zendesk integration
Real-time actionable recommendations
Scalable for large enterprises
Customer Experience Teams
Product Managers
Support Teams
Marketing Teams
Enterprise Businesses
SMBs
Data Analysts
Voice of Customer Programs
HR and Employee Experience Teams
SaaS Companies
Free
Pro
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
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