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What is Sweepr?

Sweepr is a carrier-class AI platform for digital customer care, specifically designed for telecommunications and internet service providers. Built by Sweepr (recently acquired by Plume), it solves the problem of disconnected, rigid, and risky support systems by offering a unified omni-channel orchestration platform. Core capabilities include a hybrid agentic engine that combines LLM adaptability with telco-grounded heuristics, enabling real-time adaptation to subscriber needs while maintaining compliance and observability. Sweepr powers intelligent journeys across app, web, chat, and IVR, achieving over 80% seamless digital containment and preventing millions of calls. It fits workflows for troubleshooting internet/TV/smart home issues, billing support, onboarding, outage management, and retention. The platform is trusted by top-tier service providers like TELUS and is built for large-scale, high-reliability environments.

AI Tool Review Summary

Performance Score

4.7/5

Content/Output Quality

High, consistent, and telco-grounded

Interface

Clean and unified omni-channel dashboard

AI Technology
LLMNLPHybrid Agentic Engine
Purpose of Tool

To orchestrate intelligent, reliable digital care journeys for telecom subscribers at scale.

Compatibility

Integrates with app, web, chat, and IVR channels; SOC2 and GDPR compliant.

Pricing

Custom enterprise pricing (contact sales)

Features

Features with the highest value for users are highlighted here.

Hybrid agentic engine combining LLM and heuristics

Omni-channel journey authoring (app, web, chat, IVR)

Telco-specific troubleshooting for internet, TV, smart home

Billing and account support with empathy

Proactive outage management

Retention and win-back journey orchestration

Real-time observability and compliance guardrails

Human-in-the-loop escalation

How It Works

1

Book a Fit Review

Schedule a 30-minute consultation to assess your digital containment targets and see how Sweepr can help.

2

Design Omni-Channel Journeys

Use Sweepr's authoring tools to create intelligent care flows that span app, web, chat, and IVR.

3

Deploy with Hybrid AI

Activate the hybrid agentic engine that combines LLM flexibility with telco-grounded heuristics for reliable automation.

4

Monitor and Optimize

Use real-time observability to track accuracy, tone, and impact, and continuously improve subscriber journeys.

Who Is It For?

Telecom Service Providers

ISP Customer Support Teams

Digital Transformation Leaders

Operations Managers

Product Managers in Telco

Large Enterprises

Smart Home Service Providers

Retention & Win-Back Teams

Compliance Officers

Customer Experience VPs

Pricing

Popular

Enterprise

Custom/monthly
  • Unified omni-channel orchestration
  • Hybrid agentic engine
  • Full compliance and observability
  • Dedicated support

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Pros & Cons

Pros

  • Carrier-grade reliability with AI flexibility, proven at scale with Tier 1 providers.
  • Comprehensive safety features including SOC2, GDPR, and hallucination guardrails.

Cons

  • Primarily designed for telecom/ISP vertical, limiting applicability to other industries.
  • Requires integration with existing telco systems, which may involve significant setup.

FAQs

Just Launched

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Rating

5.0

Pros

Cons

Quick Sweepr Comparision

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Analytics of Privacy Policy

Website traffic and keyword analysis.

Live dataFeb 2026 – Apr 2026

Monthly visits

2.23K

-8.2% vs prior month

Avg. visit duration

00:00:26

M 4 2026 snapshot

Pages / visit

1.71

M 4 2026 snapshot

Bounce rate

51.90%

Lower is better

All traffic · Worldwide

Weekly estimate · Feb 1, 2026 – Apr 29, 2026

262.5318.43374.35430.28486.2Feb 1Feb 15Mar 1Mar 15Mar 29Apr 8Apr 22Apr 29

Peak week: 486.2 (Mar 1, 2026)Low week: 262.5 (Feb 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent

Release History

0 releases published

No releases yet.

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