FleetWorks is a logistics and transportation automation tool. It can be used for automating the brokerage operations. This is because it can handle the inbound and outbound calls properly. Similarly, it can help answer queries of your customers, which helps improve the customer experience. In addition, it can help negotiate with the carriers automatically.
The best thing about negotiations is that they are win-win. In addition, it makes sure that calls are answered on the first go, so you can reduce the wait time. Lastly, you can easily integrate it with your logistics software systems, which helps improve the utility.
| FleetWorks Review Summary | |
| Performance Score | A+ |
| Response Quality | Efficient and automated responses |
| Interface | Intuitive |
| AI Technology |
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| Purpose of Tool | Automate the brokerage operations by handling inbound and outbound calls |
| Compatibility | Web-based interface |
| Pricing | Book a demo |
Who is Using FleetWorks?
- Freight Brokers: They can handle inbound and outbound calls efficiently, reducing manual labor. Also, they can provide quick responses and resolve customer inquiries promptly.
- Third-Party Logistics Providers (3PLs): They can coordinate with carriers. Also, they can provide real-time updates and proactive issue resolution, negotiate better rates, and improve overall cost efficiency.
- Shippers with Large Transportation Needs: They can negotiate favorable rates and manage transportation costs effectively. In addition, they can track shipments in real time and gain insights into the transportation process.
FleetWorks Key Features
| AI Negotiations | Autonomous Responses | Instant Call Responses |
| Query Answering | Logistic Software Integration | Inbound & Outbound Calls |
Is FleetWorks Free?
No, FleetWorks is not a free tool, but you can get a free demo. This means you will get the custom pricing quote when you share your business needs during the demo.
FleetWorks Pros & Cons
Pros
- Negotiate with the carriers to achieve the best terms.
- Ensure all inbound and outbound calls are handled.
- Reduce operation costs and improve response rate.
- Integrates with logistics software systems for more utility.
- Routine task automation, especially calls.
- Calls are answered on the first ring.
Cons
- The setup is slightly difficult.
FAQs
How does FleetWorks handle calls?
FleetWorks uses a combination of generative AI and voice synthesis to reply to user queries. In addition, it helps generate relevant responses.
Does FleetWorks create humanized responses?
Yes, FleetWorks creates human-like responses. This means the responses will be more personal and engaging, so the customers are engaged.
Does FleetWorks respond to the calls quickly?
Yes, FleetWorks responds to the calls quickly. This is because the calls will be answered on the first ring, which helps reduce the wait times.
