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Botpress is an enterprise-grade AI agent platform designed for customer support. Built by a team with over 10 years of AI infrastructure experience, it solves the problem of handling complex support tickets that most AI tools fail to resolve. The platform enables teams to ship AI agents in days on their existing helpdesk stack or using Botpress's own AI-native helpdesk. Core capabilities include automated resolution of FAQs, contextual answers from live data, self-service workflows, troubleshooting, and proactive outreach. Botpress integrates with Zendesk and Intercom via OAuth, and supports channels like webchat, WhatsApp, and voice. It is ideal for Heads of Support and teams of 20-60 agents looking to reduce seat costs and improve ticket deflection rates. The platform offers developer-level control for customization while remaining accessible to support ops teams without engineering resources.
4.5/5
High, consistent, and on-brand
Clean and minimal
To automate customer support ticket resolution with AI agents that handle complex tickets and learn from human resolutions.
Integrates with Zendesk, Intercom, and supports webchat, WhatsApp, voice, and custom channels.
Freemium with paid tiers based on usage, no per-seat cost
Features with the highest value for users are highlighted here.
AI-native helpdesk built for customer support
No per-seat pricing model
Seamless integration with Zendesk and Intercom
Contextual answers using live account data
Self-service workflows for password resets, payments, etc.
Proactive outreach for usage limits and renewals
Enterprise-grade security (SOC II, GDPR, KPMG tested)
Continuous learning from human agent resolutions
Heads of Support
Customer Support Teams
SaaS Companies
E-commerce Businesses
IT Help Desks
Startups
Enterprise Organizations
Managed Service Providers
Customer Success Teams
Developers
Free
Starter
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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