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BigPanda is an agentic AI platform designed specifically for IT Operations (ITOps) and IT Service Management (ITSM). Developed to address the high costs of manual IT operations, the tool automates the detection, triage, and resolution of incidents. By unifying tribal knowledge from various tools and tickets into a living IT Knowledge Graph, BigPanda provides AI agents with the context needed to reason through complex system issues. The platform helps L1 operators automate repetitive tasks while providing L2 and L3 teams with root cause analysis and recommended actions. It effectively reduces alert noise, prevents outages before they impact customers, and accelerates change approvals through automated risk analysis. BigPanda is ideal for large enterprises looking to scale their digital operations without linearly increasing headcount. Ultimately, it bridges the gap between messy real-world data and streamlined, automated incident management workflows.
4.8/5
Actionable, context-rich, and precise
Professional, data-dense, and enterprise-grade
Automating IT incident detection, triage, and resolution using agentic AI.
Integrates deeply with ServiceNow, Jira, and various monitoring tools via an Open Integration Hub.
Enterprise-level pricing based on scale and features
Features with the highest value for users are highlighted here.
Agentic AI automation
IT knowledge graph
Automated incident triage
Root cause analysis
Change risk management
L1 agent automation
Real-time alert correlation
IT Operations Managers
Site Reliability Engineers
L1 Support Agents
Incident Management Teams
Financial Services Firms
Managed Service Providers
ITSM Professionals
DevOps Teams
Enterprise Architects
Retail IT Teams
Standard
Enterprise
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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