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What is Akira?
Akira is an AI-powered guest experience platform designed for multi-unit brands, particularly in the golf and hospitality industries. Built by a team focused on customer recovery, Akira solves the problem of silent feedback by capturing the 96% of guest issues that never surface through traditional channels. Its core capabilities include real-time feedback collection via surveys, QR codes, email, and kiosks; instant alerts when a guest rates an experience below 4 stars; AI-powered sentiment analysis to flag critical issues; and personalized response templates for online reviews. The platform also offers centralized management of Google Business listings, pattern monitoring to catch issues before they escalate, and natural language querying of data for actionable insights. Akira fits workflows for operators, franchise owners, and marketing teams who need to recover upset guests, protect customer lifetime value, and turn detractors into promoters. It is trusted by brands like White Spot Restaurants and is ideal for businesses with multiple locations seeking to improve guest satisfaction and reputation management.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and intuitive
LLMNLPSentiment Analysis
To capture silent guest feedback and enable real-time recovery of upset customers.
Web-based platform with integrations for surveys, online reviews, email, and Google Business listings.
Freemium with paid tiers
Features with the highest value for users are highlighted here.
Real-time feedback capture
AI-powered sentiment analysis
Instant alert notifications
Unified feedback from multiple channels
Automated review response templates
Google Business listing management
NPS and sentiment trend insights
Natural language data querying
Multi-unit restaurant operators
Golf course managers
Franchise owners
Hospitality marketing teams
Customer experience directors
Small business owners
Enterprise operations managers
Hotel general managers
Retail store managers
Customer support teams
Free
$0/monthly
Basic surveys Email notifications Up to 50 responses/month
Starter
$29/monthly
Unlimited surveys Real-time alerts AI sentiment analysis Up to 500 responses/month
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Captures silent feedback that traditional surveys miss, enabling proactive recovery. Provides instant alerts and AI-driven insights to prevent reputation damage.
May require integration effort for businesses with existing feedback systems. Pricing details are not transparent on the website.
FAQs
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Rating
5.0
Pros
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