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Sendbird is an AI-powered customer experience platform designed for enterprises. Built by Sendbird Inc., it solves the problem of delivering personalized, scalable customer interactions across the entire customer journey. The platform combines an AI concierge called delight.ai with robust communication APIs, enabling businesses to integrate chat, voice, and video into their apps. Core capabilities include hyper-personalized AI responses, memory of past interactions, and seamless omnichannel support. It fits customer support teams, product managers, and developers looking to enhance user engagement and satisfaction. Sendbird powers billions of conversations monthly, making it suitable for high-volume enterprise workflows. The platform is trusted by global brands for its reliability and advanced AI features.
4.5/5
High, consistent, and personalized
Clean and developer-friendly
To provide hyper-personalized AI-driven customer experiences across the entire customer journey.
Integrates via APIs and SDKs for web, iOS, Android, and popular messaging platforms.
Freemium with paid tiers based on usage and features
Features with the highest value for users are highlighted here.
AI concierge delight.ai
Hyper-personalized customer experiences
Real-time messaging API
Voice and video communication
Scalable infrastructure for billions of conversations
Enterprise-grade security and compliance
Register for a Sendbird account and create a new application in the dashboard.
Use Sendbird's chat, voice, and video SDKs to embed communication features into your app.
Set up delight.ai with your brand data and train it to provide personalized responses.
Use analytics to track performance and refine AI behavior for better customer experiences.
Enterprise customer support teams
Product managers
Developers
E-commerce businesses
Fintech companies
Healthcare providers
SaaS companies
Travel and hospitality brands
Large-scale enterprises
Startups
Free
Pro
Enterprise
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
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Rating
Pros
Cons
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 SendbirdAI Chatbots | 187.3K | #197,972 | #4,080 | 4m 18s3.2 pages | US(18%)#237,211 | $0 | 3+ | View | |||
 ChatGPTAI Chatbots | 5.6B | #7 | #1 | 5m 59s4.2 pages | US(18%)#11 | $0 | 1 | View | |||
 ChatGPT 5AI Chatbots | 5.6B | #7 | #1 | 5m 59s4.2 pages | US(18%)#11 | See pricing | — | View | |||
 Galaxy AIAI Chatbots | 687.1M | #63 | #1 | 1m 39s2.6 pages | US(18%)#22 | See pricing | — | View | |||
 Typegenius AIAI Chatbots | 524.5M | #72 | #1 | 2m 26s3.4 pages | US(33%)#56 | $0 | — | View |
Website traffic and keyword analysis.
Monthly visits
187.3K
↓ -18.1% vs prior month
Avg. visit duration
00:04:18
M 4 2026 snapshot
Pages / visit
3.24
M 4 2026 snapshot
Bounce rate
40.95%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 50.44K (Feb 1, 2026)Low week: 37.46K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
0 releases published
No releases yet.
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