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Try NowWhat is Sendbird?
Sendbird is an AI-powered customer experience platform designed for enterprises. Built by Sendbird Inc., it solves the problem of delivering personalized, scalable customer interactions across the entire customer journey. The platform combines an AI concierge called delight.ai with robust communication APIs, enabling businesses to integrate chat, voice, and video into their apps. Core capabilities include hyper-personalized AI responses, memory of past interactions, and seamless omnichannel support. It fits customer support teams, product managers, and developers looking to enhance user engagement and satisfaction. Sendbird powers billions of conversations monthly, making it suitable for high-volume enterprise workflows. The platform is trusted by global brands for its reliability and advanced AI features.
AI Tool Review Summary
4.5/5
High, consistent, and personalized
Clean and developer-friendly
LLMNLPSpeech Recognition
To provide hyper-personalized AI-driven customer experiences across the entire customer journey.
Integrates via APIs and SDKs for web, iOS, Android, and popular messaging platforms.
Freemium with paid tiers based on usage and features
Features with the highest value for users are highlighted here.
AI concierge delight.ai
Hyper-personalized customer experiences
Real-time messaging API
Voice and video communication
Scalable infrastructure for billions of conversations
Enterprise-grade security and compliance
How It Works
1
Sign up and create an application
Register for a Sendbird account and create a new application in the dashboard.
2
Integrate SDKs and APIs
Use Sendbird's chat, voice, and video SDKs to embed communication features into your app.
3
Configure AI concierge
Set up delight.ai with your brand data and train it to provide personalized responses.
4
Monitor and optimize
Use analytics to track performance and refine AI behavior for better customer experiences.
Enterprise customer support teams
Product managers
Developers
E-commerce businesses
Fintech companies
Healthcare providers
SaaS companies
Travel and hospitality brands
Large-scale enterprises
Startups
Free
$0/free
Up to 100 MAU Basic chat API Community support
Popular
Pro
$399/monthly
Up to 10,000 MAU AI concierge (delight.ai) Priority support
Enterprise
Custom/monthly
Unlimited MAU Custom AI models Dedicated account manager SLA
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Powerful AI personalization across the customer journey. Proven scalability with billions of conversations monthly.
May require significant integration effort for complex use cases. Pricing details not transparent without contacting sales.
FAQs
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Rating
5.0
Pros
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Quick Sendbird Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 SendbirdAI Chatbots | — | — | — | — | — | US(18%) | $0 | 3+ | View | ||
 ChatGPTAI Chatbots | 5.5B | #7 | #1 | 5m 53s3.6 pages | US(18%)#10 | $0 | 1 | View | |||
 Galaxy AIAI Chatbots | 687.1M | #63 | #1 | 1m 39s2.6 pages | US(18%)#22 | See pricing | — | View | |||
 Typegenius AIAI Chatbots | 524.5M | #72 | #1 | 2m 26s3.4 pages | US(33%)#56 | $0 | — | View | |||
 Summar AIAI Chatbots | 524.5M | #72 | #1 | 2m 26s3.4 pages | US(33%)#56 | $0 | — | View |
Analytics of Conversation summary | Support Chat | Sendbird Docs
Website traffic and keyword analysis.
Live dataFeb 2026 – Apr 2026
Monthly visits
187.3K
↓ -18.1% vs prior month
Avg. visit duration
00:04:18
M 4 2026 snapshot
Pages / visit
3.24
M 4 2026 snapshot
Bounce rate
40.95%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 50.44K (Feb 1, 2026)Low week: 37.46K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
Release History
0 releases published
No releases yet.
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