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What is Sendbird?

Sendbird is an AI-powered customer experience platform designed for enterprises. Built by Sendbird Inc., it solves the problem of delivering personalized, scalable customer interactions across the entire customer journey. The platform combines an AI concierge called delight.ai with robust communication APIs, enabling businesses to integrate chat, voice, and video into their apps. Core capabilities include hyper-personalized AI responses, memory of past interactions, and seamless omnichannel support. It fits customer support teams, product managers, and developers looking to enhance user engagement and satisfaction. Sendbird powers billions of conversations monthly, making it suitable for high-volume enterprise workflows. The platform is trusted by global brands for its reliability and advanced AI features.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and personalized

Interface

Clean and developer-friendly

AI Technology
LLMNLPSpeech Recognition
Purpose of Tool

To provide hyper-personalized AI-driven customer experiences across the entire customer journey.

Compatibility

Integrates via APIs and SDKs for web, iOS, Android, and popular messaging platforms.

Pricing

Freemium with paid tiers based on usage and features

Features

Features with the highest value for users are highlighted here.

AI concierge delight.ai

Hyper-personalized customer experiences

Real-time messaging API

Voice and video communication

Scalable infrastructure for billions of conversations

Enterprise-grade security and compliance

How It Works

1

Sign up and create an application

Register for a Sendbird account and create a new application in the dashboard.

2

Integrate SDKs and APIs

Use Sendbird's chat, voice, and video SDKs to embed communication features into your app.

3

Configure AI concierge

Set up delight.ai with your brand data and train it to provide personalized responses.

4

Monitor and optimize

Use analytics to track performance and refine AI behavior for better customer experiences.

Who Is It For?

Enterprise customer support teams

Product managers

Developers

E-commerce businesses

Fintech companies

Healthcare providers

SaaS companies

Travel and hospitality brands

Large-scale enterprises

Startups

Pricing

Free

$0/free
  • Up to 100 MAU
  • Basic chat API
  • Community support
Popular

Pro

$399/monthly
  • Up to 10,000 MAU
  • AI concierge (delight.ai)
  • Priority support

Enterprise

Custom/monthly
  • Unlimited MAU
  • Custom AI models
  • Dedicated account manager
  • SLA

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Pros & Cons

Pros

  • Powerful AI personalization across the customer journey.
  • Proven scalability with billions of conversations monthly.

Cons

  • May require significant integration effort for complex use cases.
  • Pricing details not transparent without contacting sales.

FAQs

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Rating

5.0

Pros

Cons

Quick Sendbird Comparision

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Analytics of Conversation summary | Support Chat | Sendbird Docs

Website traffic and keyword analysis.

Live dataFeb 2026 – Apr 2026

Monthly visits

187.3K

-18.1% vs prior month

Avg. visit duration

00:04:18

M 4 2026 snapshot

Pages / visit

3.24

M 4 2026 snapshot

Bounce rate

40.95%

Lower is better

All traffic · Worldwide

Weekly estimate · Feb 1, 2026 – Apr 29, 2026

37.46K40.7K43.95K47.2K50.44KFeb 1Feb 15Mar 1Mar 15Mar 29Apr 8Apr 22Apr 29

Peak week: 50.44K (Feb 1, 2026)Low week: 37.46K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent

Release History

0 releases published

No releases yet.

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