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What is Quivr?

Quivr is an AI-powered customer support automation platform that deploys a team of six specialized AI agents to handle customer inquiries 24/7. Built by a team focused on reducing support workload, Quivr solves the problem of overwhelming ticket volumes by autonomously drafting responses, processing refunds, routing tickets, engaging website visitors, analyzing insights, and managing knowledge bases. Its core capabilities include smart draft composition, action execution (e.g., refunds, account updates), intelligent ticket routing, interactive chatbots, sentiment analysis, and auto-documentation. The tool integrates seamlessly with popular helpdesks like Intercom, Zendesk, Freshdesk, and Gorgias, as well as e-commerce, CRM, shipping, payment, and communication platforms. Quivr is ideal for customer support teams, e-commerce businesses, and enterprises looking to reduce response times, improve CSAT scores, and allow human agents to focus on complex issues. It fits workflows that require high-volume ticket handling, real-time data retrieval, and multi-channel support.

AI Tool Review Summary

Performance Score

4.7/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and minimal

AI Technology
LLMNLPSentiment Analysis
Purpose of Tool

Automate customer support with a team of AI agents that handle tickets, refunds, routing, engagement, insights, and knowledge management.

Compatibility

Integrates with Intercom, Zendesk, Freshdesk, Gorgias, Shopify, WooCommerce, Salesforce, HubSpot, Slack, and more via REST API, GraphQL, webhooks, and MCP protocol.

Pricing

Freemium with paid tiers

Features

Features with the highest value for users are highlighted here.

Smart Drafts with instant translation

Auto-refunds and account updates

Intelligent ticket routing and tagging

Interactive chatbots for visitor engagement

Sentiment analysis and topic clustering

Auto-documentation and knowledge sync

Integration with 50+ tools via REST, GraphQL, webhooks

Custom agent builder for unique workflows

How It Works

1

Connect your helpdesk

Integrate Quivr with your existing ticketing system like Intercom or Zendesk in minutes.

2

Configure your AI agents

Set up each of the six agents (Draft Composer, Action Executor, etc.) with your brand voice and rules.

3

Let agents handle tickets

Agents autonomously draft replies, process refunds, route tickets, and engage visitors 24/7.

4

Review and approve

Human agents review AI-generated responses and actions, then approve with one click.

Who Is It For?

Customer support teams

E-commerce businesses

SaaS companies

Enterprise support departments

Startups with lean teams

Customer success managers

Helpdesk administrators

Marketing teams

Operations managers

Remote-first companies

Pricing

Free

$0/monthly
  • Up to 100 tickets/month
  • Basic AI agents
  • Email support

Starter

$29/monthly
  • Up to 1,000 tickets/month
  • All 6 AI agents
  • Integrations with Intercom, Zendesk
  • Chat support
Popular

Growth

$99/monthly
  • Up to 10,000 tickets/month
  • Custom workflows
  • Advanced analytics
  • Priority support

Enterprise

Custom/monthly
  • Unlimited tickets
  • Custom integrations
  • Dedicated account manager
  • SLA guarantee

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Pros & Cons

Pros

  • Comprehensive automation with six specialized agents covering drafting, execution, routing, engagement, analysis, and knowledge management.
  • Seamless integration with existing helpdesks and business tools without requiring migration.

Cons

  • May require initial setup and configuration to tailor agents to specific business processes.
  • Pricing details are not transparent on the website, potentially requiring a demo to assess cost.

FAQs

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Rating

5.0

Pros

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