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Loris.ai is a conversation intelligence platform developed by Contentsquare that automatically analyzes customer interactions across chat, email, and voice channels. It addresses the challenge of understanding customer needs, agent performance, and AI agent effectiveness at scale by transforming conversations into actionable insights. The tool leverages AI to uncover root causes behind customer issues, track sentiment shifts, and identify opportunities for improving quality assurance and customer experience. It is designed for businesses aiming to reduce support costs, improve customer loyalty, and optimize AI-driven automation. Loris.ai fits workflows involving customer support, quality management, product teams, and digital marketing, enabling proactive decision-making based on comprehensive conversation data.
4.5/5
Insightful, detailed, and actionable
Intuitive and data-centric
To transform customer conversations into actionable insights that improve support quality, reduce costs, and enhance AI agent performance.
Integrates with major customer service and interaction platforms, supporting voice, chat, and email channels for seamless workflow integration.
Freemium model with scalable paid tiers based on usage and features.
Features with the highest value for users are highlighted here.
Automated conversation analysis
Root cause identification
Sentiment tracking over time
Proactive quality assurance
AI agent performance analytics
Churn risk detection
Customer feedback insights
Multi-channel support analysis
Customer Support Managers
Quality Assurance Teams
Product Managers
Digital Marketing Leaders
AI Automation Specialists
Chief Customer Officers
Small Business Owners
Enterprise Support Teams
Customer Experience Analysts
Growth Teams
Free
Pro
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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