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What is LiveChat?
LiveChat is a comprehensive customer service and live chat software designed to help businesses increase online sales, improve customer satisfaction, and automate support. Built by the Text platform team, it offers a full AI-powered support suite including chatbots, copilot assistance, and real-time insights. The tool solves the problem of engaging website visitors effectively by enabling proactive chat, product recommendations, and seamless integration with e-commerce platforms. Core capabilities include live chat, chatbots, AI-powered agent assistance (Copilot), reporting and analytics, and over 200 integrations. It fits workflows for sales and support teams, especially in e-commerce, retail, and service industries. LiveChat is used by over 35,000 companies, including Sephora and Luxury Estates International, to boost conversion rates and streamline customer interactions. The platform is quick to set up, intuitive for teams, and provides a go-to solution for customer engagement.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and intuitive
LLMNLPChatbot
To enhance customer engagement and support through live chat, AI automation, and analytics.
Integrates with 200+ tools including Shopify, WordPress, BigCommerce, and Mailchimp.
Freemium with paid tiers starting at $19/month
Features with the highest value for users are highlighted here.
Proactive chat campaigns
AI-powered chatbot automation
Agent copilot with real-time insights
200+ integrations
Sales and performance reporting
Multi-channel support
Customizable chat widgets
24/7 customer support
E-commerce businesses
Customer support teams
Marketing teams
Small to medium businesses
Retail stores
SaaS companies
Enterprise organizations
Remote teams
Agencies
Non-profits
Free Trial
$0/free
14-day free trial All features included No credit card required
Starter
$19/monthly
One seat Chat transcripts Basic reports
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Easy to set up and use, with intuitive interface and quick integration. AI features like copilot and chatbots significantly improve agent efficiency and customer experience.
Pricing can be high for small businesses or startups. Advanced customization may require some technical knowledge.
FAQs
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Rating
5.0
Pros
Cons
Quick LiveChat Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 LiveChatAI Chatbots | 2.0M | #31,834 | #9 | 1m 30s2.3 pages | IN(36%)#8,273 | $0 | 4+ | View | |||
 ChatGPTAI Chatbots | 5.4B | #7 | #1 | 6m 13s3.9 pages | US(18%)#11 | $0 | 1 | View | |||
 ChatGPT 5AI Chatbots | 5.4B | #7 | #1 | 6m 13s3.9 pages | US(18%)#11 | See pricing | — | View | |||
 Galaxy AIAI Chatbots | 725.1M | #57 | #1 | 1m 42s2.6 pages | US(20%)#22 | See pricing | — | View | |||
 Typegenius AIAI Chatbots | 546.2M | #68 | #1 | 2m 25s3.3 pages | US(35%)#49 | $0 | — | View |
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