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What is Gupshup?
Gupshup is a conversational AI platform that enables businesses to build and deploy autonomous AI agents for sales, marketing, and customer support. Founded in 2004, the company has grown to serve over 50,000 global brands across 60+ countries, handling 120 billion conversations annually. The platform solves the problem of scaling personalized customer interactions by leveraging a proprietary ACE LLM model to understand intent, generate natural responses, and automate workflows across multiple messaging channels. Core capabilities include AI-powered lead generation, assisted sales, product inquiries, automated invoicing, customer KYC, and targeted promotions. Gupshup's AI agents can handle routine conversations 24/7, escalate complex cases to human agents, and integrate with existing CRM and marketing tools. The platform is designed for marketing teams, customer support departments, e-commerce businesses, and enterprises looking to automate customer engagement at scale. It supports omnichannel communication via WhatsApp, Instagram, SMS, RCS, and more, making it suitable for industries like banking, retail, healthcare, and insurance.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and minimal
LLMNLPConversational AI
To automate and personalize customer conversations across sales, marketing, and support using AI agents.
Integrates with WhatsApp, Instagram, SMS, RCS, and other messaging channels; works with CRM and marketing automation tools.
Freemium with paid tiers
Features with the highest value for users are highlighted here.
Autonomous AI agents for sales, marketing, and support
Proprietary ACE LLM model for personalized conversations
Omnichannel support (WhatsApp, Instagram, SMS, RCS)
AI-powered escalation to human agents
Automated drip marketing campaigns
AI Co-Pilot for human agent productivity
Real-time customer intent and signals
Industry-specific templates and workflows
Marketing teams
Customer support teams
E-commerce businesses
Banking and finance
Insurance companies
Retail brands
Healthcare providers
SaaS companies
Enterprise sales teams
Small and medium businesses
Free
$0/monthly
Basic AI agent Up to 1,000 conversations/month Single channel support
Popular
Pro
$19/monthly
Advanced AI agent Up to 10,000 conversations/month Multi-channel support Analytics dashboard
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Comprehensive omnichannel support with deep integration into popular messaging platforms. Proven scalability handling billions of conversations annually for large enterprises.
Pricing details are not transparent and likely enterprise-focused. Setup and customization may require technical expertise or professional services.
FAQs
Just Launched
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Rating
5.0
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 GupshupAI Chatbots | 411.5K | #93,005 | #149 | 3m 25s5.7 pages | BR#21,183 | $0 | 3+ | View | |||
 ChatGPTAI Chatbots | 5.4B | #7 | #1 | 6m 13s3.9 pages | US#11 | $0 | 1 | View | |||
 ChatGPT 5AI Chatbots | 5.4B | #7 | #1 | 6m 13s3.9 pages | US#11 | See pricing | — | View | |||
 Galaxy AIAI Chatbots | 725.1M | #57 | #1 | 1m 42s2.6 pages | IN#22 | See pricing | — | View | |||
 Typegenius AIAI Chatbots | 546.2M | #68 | #1 | 2m 25s3.3 pages | US#49 | $0 | — | View |
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