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Try NowWhat is Gorgias?
Gorgias is a conversational AI platform designed specifically for ecommerce brands, built to turn customer conversations into revenue opportunities. Founded by Alex Plugaru and Romain Lapeyre, Gorgias solves the problem of fragmented customer support by unifying email, chat, SMS, WhatsApp, Instagram, and Facebook into a single inbox with full Shopify context. Its core capabilities include an AI Agent trained on over 1 billion ecommerce conversations, automated routine ticket resolution, proactive engagement with shoppers, and real-time AI coaching for human agents. The platform integrates natively with Shopify and over 300 other tools like Klaviyo and Recharge, making it ideal for fast-growing direct-to-consumer brands. Gorgias powers customer conversations for 40% of Shopify brands, helping them achieve up to 56% automation rates and 19.2x ROI on AI-driven sales interactions. It fits workflows for customer support teams, ecommerce managers, and marketing professionals who want to drive revenue from every conversation.
AI Tool Review Summary
4.6/5
High, consistent, and on-brand
Clean and intuitive with full context
LLMNLPConversational AI
To automate and optimize ecommerce customer support while driving sales through AI-powered conversations.
Native Shopify integration, omnichannel inbox, and 300+ integrations with ecommerce tools.
Freemium with paid tiers based on ticket volume
Features with the highest value for users are highlighted here.
AI Agent trained on ecommerce conversations
Unified omnichannel inbox
Native Shopify integration
Automated routine support
Proactive AI engagement and upselling
Revenue attribution reporting
AI coaching for human agents
300+ integrations
How It Works
1
Connect your channels
Integrate email, chat, SMS, WhatsApp, Instagram, and Facebook into one unified inbox.
2
Train your AI Agent
Apply your brand voice, policies, and SOPs with built-in guardrails to automate routine support.
3
Automate and engage
Let the AI handle repetitive tickets and proactively engage shoppers with personalized recommendations.
4
Measure and optimize
Track revenue attribution, automation rates, and agent performance to continuously improve.
Ecommerce brands
Customer support teams
Shopify store owners
Marketing teams
Fast-growing DTC brands
Customer experience leaders
Small to medium ecommerce businesses
Large ecommerce enterprises
Customer service agents
Ecommerce operations managers
Free
$0/monthly
Up to 50 tickets/month Email and chat support Basic Shopify integration
Popular
Pro
$60/monthly
Up to 500 tickets/month All channels (email, chat, SMS, social) AI Agent with 50% automation Revenue attribution
Growth
$300/monthly
Up to 2,000 tickets/month Advanced AI Agent with 60% automation AI coaching Custom integrations
Enterprise
Custom/monthly
Unlimited tickets Dedicated account manager Custom AI training SLA guarantee
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Deep ecommerce focus with native Shopify integration and pre-trained AI. Combines automation and human support in one platform, driving both efficiency and revenue.
Best suited for Shopify-based brands; limited for other platforms. Pricing may be high for very small businesses.
FAQs
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Rating
5.0
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Quick Gorgias Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 GorgiasAI Chatbots | 2.5M | #13,092 | #70 | 21m 1s12.6 pages | US(56%)#5,125 | $0 | 3+ | View | |||
 ChatGPTAI Chatbots | 5.6B | #7 | #1 | 5m 59s4.2 pages | US(18%)#11 | $0 | 1 | View | |||
 ChatGPT 5AI Chatbots | 5.6B | #7 | #1 | 5m 59s4.2 pages | US(18%)#11 | See pricing | — | View | |||
 Galaxy AIAI Chatbots | 687.1M | #63 | #1 | 1m 39s2.6 pages | US(18%)#22 | See pricing | — | View | |||
 Typegenius AIAI Chatbots | 524.5M | #72 | #1 | 2m 26s3.4 pages | US(33%)#56 | $0 | — | View |
Analytics of Gorgias Master Subscription Agreement - last revised on July 1, 2025
Website traffic and keyword analysis.
Live dataFeb 2026 – Apr 2026
Monthly visits
2.52M
↓ -2.6% vs prior month
Avg. visit duration
00:21:01
M 4 2026 snapshot
Pages / visit
12.64
M 4 2026 snapshot
Bounce rate
33.65%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 606.32K (Feb 1, 2026)Low week: 503.22K (Apr 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
Release History
0 releases published
No releases yet.
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