Amazon doesn’t trust Meta’s Muse AI agent

The AI assistant has been blocked from shopping on Amazon’s e-commerce platform. The AI assistant has been blocked from shopping on Amazon’s e-commerce platform. Meta’s Muse AI agent has been blocked from shopping Amazon on behalf of its users,Geekwirereports. A popup message started appearing on Sunday forMuse userssaying that “continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.” According toGeekwire, Meta didn’t notify Amazon that Muse would access its store. Amazon also expressed privacy and security concerns over Muse failing to identify itself when it browses, and seemingly capturing customer credentials. “We think it’s fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions about whether or not to participate,” an unnamed Amazon spokesperson said in a statement toGeekwire. We have reached out to Meta for comment. When Meta launched Muse earlier this month, it said the AI agent cannot seesecure login detailsor card payment information. Weused it during testingto successfully purchase tank tops from Amazon while other products were in the basket. Some privacy concerns have emerged since launch, however, with reports thatMuse can see the contents of user messagesdespite not having the necessary access permission enabled. This marks Amazon’s latest effort to fend off competition from rival agentic AI services and keep its customers shopping with the retailer directly. Itsued Perplexityin November last year in a similar attempt to keep the Amazon platform out of the AI search provider’s Comet shopping experience, with ajudge siding with Perplexityon the case in August. Confirmation emails from Amazon have also started lookingnotably sparse since July, with specific item names and product images being omitted to limit that information from being mined by external AI services. A free daily digest of the news that matters most. This is the title for the native ad