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Try NowWhat is Riviera?
Riviera is an AI-powered voice agent platform designed specifically for the hospitality industry. Developed to handle guest communications seamlessly, it automates calls, dining orders, and reservations in multiple languages around the clock. Riviera solves the problem of missed calls, long hold times, and language barriers that hotels often face, ensuring every guest is answered instantly without burdening the front desk staff. Its core capabilities include real-time language detection and switching, multi-channel communication (calls, texts, email, chat), and intelligent handoffs to human staff with full context. Riviera fits workflows in hotels of all sizes, enabling staff to focus on in-person guest service while the AI manages routine inquiries and bookings. It is ideal for hotels aiming to improve guest satisfaction, reduce operational friction, and increase booking efficiency through automation.
AI Tool Review Summary
4.7/5
Accurate, natural, and context-aware
Intuitive drag-and-drop workflow builder with live call monitoring
LLMSpeech RecognitionNLP
To automate and enhance guest communication in hospitality through AI voice agents.
Works across calls, SMS, email, and chat with seamless integration into hotel operations.
Subscription-based with tiered plans tailored to hotel size and needs.
Features with the highest value for users are highlighted here.
Multilingual real-time language detection
24/7 call and message handling
Integration of calls, texts, emails, and chat
Visual drag-and-drop workflow builder
Smart handoffs with full conversation context
Guest profile and preference integration
Automatic policy and FAQ knowledge extraction
Live call monitoring and intervention
How It Works
1
Upload Hotel Knowledge
Add your hotel's policies, menus, and FAQs for the AI to learn and reference.
2
Build Agent Workflows
Use a visual editor to map call flows, assign agents, and configure handoffs.
3
Deploy AI Agents
Activate the AI to handle guest calls, texts, emails, and chats automatically.
4
Monitor and Intervene
Watch live calls, listen silently, or take over when human intervention is needed.
Hotel Front Desk Staff
Hotel Managers
Concierge Teams
Small Boutique Hotels
Large Hotel Chains
Multilingual Hotels
Hospitality Tech Integrators
Customer Experience Teams
Operations Directors
Hotel IT Departments
Starter
$0/free
Access to demo Basic AI agent capabilities Limited call volume
Popular
Professional
$99/monthly
Full AI agent features Multi-channel support Custom workflows Priority support
Enterprise
$Custom pricing/monthly
Dedicated account manager Advanced integrations Unlimited calls Custom SLAs
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Handles multiple languages seamlessly without configuration. Reduces staff workload by managing guest interactions autonomously.
May require initial setup time to upload hotel-specific knowledge. Dependent on stable internet and compatible devices for best performance.
FAQs
Just Launched
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Quick Riviera Comparision
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 RivieraAI Audio Tools | — | — | — | — | — | — | $0 | 1 | View | ||
 ElevenLabsAI Audio Tools | — | — | — | — | — | — | $0 | 1 | View | ||
 PolyAIAI Audio Tools | — | — | — | — | — | — | Custom pricing | 1 | View | ||
 SpeechText.AIAI Audio Tools | — | — | — | — | — | — | $10 | 1 | View | ||
 Sih.AiAI Audio Tools | — | — | — | — | — | — | $0 | 1 | View |
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Rating
5.0
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