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Try NowWhat is Smith.ai?
Smith.ai is a virtual receptionist service that combines AI-powered automation with live human agents to handle incoming calls, chats, and messages for businesses. Founded by a team of entrepreneurs and technologists, Smith.ai solves the problem of missed calls and after-hours availability by providing 24/7 answering services. Its core capabilities include intelligent call routing, appointment scheduling, lead capture, and message taking, all integrated with popular CRM and calendar tools. The platform uses AI to handle routine inquiries and triage calls, while complex or sensitive interactions are seamlessly transferred to trained human receptionists. Smith.ai serves a wide range of industries including legal, home services, medical, real estate, and more. It is ideal for small to medium-sized businesses that want to maintain a professional image without hiring in-house receptionists. The service fits workflows that require reliable, scalable, and cost-effective call handling, whether during business hours or overnight.
AI Tool Review Summary
4.5/5
Professional and accurate
Clean and intuitive dashboard
LLMNLPSpeech Recognition
24/7 virtual receptionist service combining AI and live agents to answer calls and manage communications.
Integrates with CRM, calendar, and practice management tools via API and native integrations.
Usage-based pricing with monthly plans starting around $30/month
Features with the highest value for users are highlighted here.
24/7 AI and live agent reception
Custom call handling and routing
Appointment scheduling and lead capture
CRM and calendar integration
Multilingual support
Detailed call analytics and reporting
Industry-specific scripts and workflows
Scalable for businesses of all sizes
How It Works
1
Sign up and configure
Create an account, set your business hours, and customize your greeting and call routing rules.
2
Integrate your tools
Connect your CRM, calendar, and other platforms to sync contacts and appointments automatically.
3
Receive and manage calls
Smith.ai answers calls 24/7 using AI or live agents, following your instructions for each scenario.
4
Review and optimize
Access call logs, transcripts, and analytics to refine your scripts and improve response quality.
Law firms
Home service providers
Medical practices
Real estate agents
Marketing agencies
Small business owners
E-commerce stores
Financial advisors
IT service providers
Nonprofit organizations
Starter
$30/monthly
Up to 30 minutes of call handling AI receptionist Message taking Appointment scheduling
Popular
Growth
$100/monthly
Up to 120 minutes of call handling AI + live agents Lead capture CRM integration
Scale
$300/monthly
Up to 400 minutes of call handling Priority live agents Custom workflows Advanced analytics
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Seamless blend of AI efficiency and human touch ensures high-quality customer interactions. Easy setup with integration into existing business tools and workflows.
Pricing may be higher than fully automated AI-only solutions. Dependence on internet connectivity for real-time call handling.
FAQs
Just Launched
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Rating
5.0
Pros
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Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 Smith.aiAI Business Tools | 115.9K | #322,492 | #1,577 | 1m 7s2.6 pages | US(57%)#117,220 | $30 | 1 | View | |||
 IntuitAI Business Tools | 200.0M | #134 | #1 | 10m 4s7.5 pages | US(82%)#46 | $0 | — | View | |||
 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $9.99 | — | View | |||
 Slack AIAI Business Tools | 136.1M | #227 | #9 | 16m 7s8.4 pages | US(34%)#106 | $0 | 1 | View | |||
 Zoom AiAI Business Tools | 42.9M | #1,444 | #1 | 1m 39s1.9 pages | US(39%)#868 | $0 | 1 | View |
Release History
0 releases published
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