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Try NowWhat is Freshworks?
Freshworks is a cloud-based customer engagement software company that provides a suite of business tools designed to help organizations improve customer support, sales, and marketing operations. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks aims to solve the problem of fragmented customer communication by offering an integrated platform that unifies interactions across email, chat, phone, and social media. Its core capabilities include AI-powered ticketing, automated workflows, omnichannel support, and real-time analytics. The platform is suitable for businesses of all sizes, from startups to large enterprises, and is particularly beneficial for customer support teams, sales professionals, and marketing departments. Freshworks also offers a marketplace with integrations to popular third-party apps like Slack, Shopify, and Salesforce, enabling seamless workflow automation. With a user-friendly interface and scalable pricing, Freshworks helps teams deliver personalized customer experiences at scale.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and intuitive
LLMNLP
To unify customer engagement across support, sales, and marketing with AI-driven automation.
Web-based, with mobile apps for iOS and Android; integrates with major CRM, e-commerce, and communication platforms.
Freemium with paid tiers starting at $15/agent/month
Features with the highest value for users are highlighted here.
Freddy AI assistant
Omnichannel support
CRM with lead scoring
Marketing automation
Workflow automation
Analytics and reporting
Integration marketplace
Mobile app
How It Works
1
Sign up and set up
Create a Freshworks account and configure your support channels, email, and knowledge base.
2
Import and organize
Import your contacts and tickets, then set up automations and canned responses.
3
Engage and resolve
Use the unified inbox to respond to customer queries across email, chat, and social media.
4
Analyze and improve
Monitor performance with dashboards and reports to optimize your support operations.
Customer support teams
Sales teams
Marketing teams
IT help desks
Small business owners
E-commerce companies
SaaS startups
Enterprise organizations
Remote teams
Nonprofits
Free
$0/free
Up to 10 agents Ticketing system Email support Knowledge base
Popular
Growth
$15/monthly
Automations SLA management Marketplace integrations Reports
Pro
$49/monthly
AI-powered bots Omnichannel routing Custom reports CSAT surveys
Enterprise
$79/monthly
Dedicated support Multi-brand Advanced security Custom roles
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Comprehensive suite covering support, sales, and marketing in one platform. AI-powered features like predictive lead scoring and automated responses save time.
Advanced features require higher-tier plans, which can be costly for small teams. Some users report a learning curve for setting up complex automations.
FAQs
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Rating
5.0
Pros
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Quick Freshworks Comparision
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 FreshworksAI Business Tools | 1.5M | #40,271 | #630 | 2m 5s2.5 pages | US(26%)#30,043 | $0 | 2+ | View | |||
 IntuitAI Business Tools | 200.0M | #134 | #1 | 10m 4s7.5 pages | US(82%)#46 | $0 | — | View | |||
 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $9.99 | — | View | |||
 Slack AIAI Business Tools | 136.1M | #227 | #9 | 16m 7s8.4 pages | US(34%)#106 | $0 | 1 | View | |||
 Zoom AiAI Business Tools | 42.9M | #1,444 | #1 | 1m 39s1.9 pages | US(39%)#868 | $0 | 1 | View |
Release History
0 releases published
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