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What is Cardina?

Cardina is a cobrowsing tool developed by Caldera Labs Inc. that allows customer support agents to visually guide customers over phone or live chat. It solves the problem of lengthy troubleshooting by enabling agents to see, draw on, and even take control of a customer's screen with just one click, without requiring any downloads or meeting links. Core capabilities include live screen viewing, drawing annotations, full screen sharing, remote control with permission, session recording and replay, and sensitive data masking. The tool is designed for customer experience teams, support agents, and sales reps who need to resolve issues faster and improve first-contact resolution rates. It fits workflows in customer support, sales demos, and onboarding, helping to decrease handle times and increase CSAT/NPS. Cardina integrates with existing tools and works across all devices and modern web technologies.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and minimal

AI Technology
LLM
Purpose of Tool

To enable real-time visual guidance and cobrowsing for customer support and sales teams.

Compatibility

Works on all devices and integrates with existing tools via APIs and SDKs.

Pricing

Freemium with paid tiers

Features

Features with the highest value for users are highlighted here.

One-click cobrowsing

Screen drawing and annotation

Full screen sharing

Remote control with permission

Session recording and replay

Sensitive data masking

Granular access controls

Cross-browser and device support

How It Works

1

Initiate a session

Agent clicks a button to start a cobrowsing session and sends a one-click link to the customer.

2

Customer joins

Customer clicks the link and grants permission for the agent to view or control their screen.

3

Guide and assist

Agent draws on the screen, highlights elements, or takes control to resolve the issue.

4

End and review

Session ends when the issue is resolved; optionally, the recording can be reviewed for training.

Who Is It For?

Customer support agents

Sales teams

Onboarding specialists

IT helpdesk staff

Healthcare providers

Financial advisors

E-commerce support

SaaS companies

Enterprise teams

Small business owners

Pricing

Free

$0/monthly
  • Basic cobrowsing
  • Up to 5 sessions/month
  • Standard security
Popular

Pro

$29/monthly
  • Unlimited sessions
  • Session recording
  • Priority support

Enterprise

Custom/monthly
  • Custom integrations
  • Advanced security
  • Dedicated account manager

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Pros & Cons

Pros

  • Resolves customer issues 41% faster and boosts first-contact resolutions by 47%.
  • Strong security compliance with SOC 2, GDPR, CCPA, and HIPAA.

Cons

  • May require customer consent for screen sharing, which could add friction.
  • Limited to web-based interactions; no native mobile app for cobrowsing.

FAQs

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Reviews

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Rating

5.0

Pros

Cons

Quick Cardina Comparision

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Release History

0 releases published

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