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What is Cardina?
Cardina is a cobrowsing tool developed by Caldera Labs Inc. that allows customer support agents to visually guide customers over phone or live chat. It solves the problem of lengthy troubleshooting by enabling agents to see, draw on, and even take control of a customer's screen with just one click, without requiring any downloads or meeting links. Core capabilities include live screen viewing, drawing annotations, full screen sharing, remote control with permission, session recording and replay, and sensitive data masking. The tool is designed for customer experience teams, support agents, and sales reps who need to resolve issues faster and improve first-contact resolution rates. It fits workflows in customer support, sales demos, and onboarding, helping to decrease handle times and increase CSAT/NPS. Cardina integrates with existing tools and works across all devices and modern web technologies.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and minimal
LLM
To enable real-time visual guidance and cobrowsing for customer support and sales teams.
Works on all devices and integrates with existing tools via APIs and SDKs.
Freemium with paid tiers
Features with the highest value for users are highlighted here.
One-click cobrowsing
Screen drawing and annotation
Full screen sharing
Remote control with permission
Session recording and replay
Sensitive data masking
Granular access controls
Cross-browser and device support
Customer support agents
Sales teams
Onboarding specialists
IT helpdesk staff
Healthcare providers
Financial advisors
E-commerce support
SaaS companies
Enterprise teams
Small business owners
Free
$0/monthly
Basic cobrowsing Up to 5 sessions/month Standard security
Popular
Pro
$29/monthly
Unlimited sessions Session recording Priority support
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Resolves customer issues 41% faster and boosts first-contact resolutions by 47%. Strong security compliance with SOC 2, GDPR, CCPA, and HIPAA.
May require customer consent for screen sharing, which could add friction. Limited to web-based interactions; no native mobile app for cobrowsing.
FAQs
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Rating
5.0
Pros
Cons
Quick Cardina Comparision
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
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