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Try NowWhat is Cardina?
Cardina is a cobrowsing tool developed by Caldera Labs Inc. that allows customer support agents to visually guide customers over phone or live chat. It solves the problem of lengthy troubleshooting by enabling agents to see, draw on, and even take control of a customer's screen with just one click, without requiring any downloads or meeting links. Core capabilities include live screen viewing, drawing annotations, full screen sharing, remote control with permission, session recording and replay, and sensitive data masking. The tool is designed for customer experience teams, support agents, and sales reps who need to resolve issues faster and improve first-contact resolution rates. It fits workflows in customer support, sales demos, and onboarding, helping to decrease handle times and increase CSAT/NPS. Cardina integrates with existing tools and works across all devices and modern web technologies.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and minimal
LLM
To enable real-time visual guidance and cobrowsing for customer support and sales teams.
Works on all devices and integrates with existing tools via APIs and SDKs.
Freemium with paid tiers
Features with the highest value for users are highlighted here.
One-click cobrowsing
Screen drawing and annotation
Full screen sharing
Remote control with permission
Session recording and replay
Sensitive data masking
Granular access controls
Cross-browser and device support
How It Works
1
Initiate a session
Agent clicks a button to start a cobrowsing session and sends a one-click link to the customer.
2
Customer joins
Customer clicks the link and grants permission for the agent to view or control their screen.
3
Guide and assist
Agent draws on the screen, highlights elements, or takes control to resolve the issue.
4
End and review
Session ends when the issue is resolved; optionally, the recording can be reviewed for training.
Customer support agents
Sales teams
Onboarding specialists
IT helpdesk staff
Healthcare providers
Financial advisors
E-commerce support
SaaS companies
Enterprise teams
Small business owners
Free
$0/monthly
Basic cobrowsing Up to 5 sessions/month Standard security
Popular
Pro
$29/monthly
Unlimited sessions Session recording Priority support
Enterprise
Custom/monthly
Custom integrations Advanced security Dedicated account manager
Want to add more pricing plans?
Claim this tool to manage plans, pricing, and listing details.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Resolves customer issues 41% faster and boosts first-contact resolutions by 47%. Strong security compliance with SOC 2, GDPR, CCPA, and HIPAA.
May require customer consent for screen sharing, which could add friction. Limited to web-based interactions; no native mobile app for cobrowsing.
FAQs
Just Launched
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Rating
5.0
Pros
Cons
Quick Cardina Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 CardinaAI Business Tools | 2.0K | #7,266,216 | #28,087 | 21s2.0 pages | US(58%)#2,531,516 | $0 | 1 | View | |||
 ShopifyAI Business Tools | 215.3M | #104 | #1 | 9m 23s9.1 pages | US(36%)#79 | $39 | 1 | View | |||
 IntuitAI Business Tools | 200.0M | #134 | #1 | 10m 4s7.5 pages | US(82%)#46 | $0 | — | View | |||
 Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $9.99 | — | View | |||
 Adot PhoneAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $0 | 1 | View |
Analytics of Cardina | Support automation that's actually intelligent
Website traffic and keyword analysis.
Live dataFeb 2026 – Apr 2026
Monthly visits
1.97K
↑ +1.3% vs prior month
Avg. visit duration
00:00:21
M 4 2026 snapshot
Pages / visit
1.96
M 4 2026 snapshot
Bounce rate
38.16%
Lower is better
All traffic · Worldwide
Weekly estimate · Feb 1, 2026 – Apr 29, 2026
Peak week: 393 (Apr 1, 2026)Low week: 306.75 (Feb 1, 2026)WoW: 0.0%Derived from monthly estimates · SimilarWeb-equivalent
Release History
0 releases published
No releases yet.
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