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What is Cardina?
Cardina is a cobrowsing tool developed by Caldera Labs Inc. that allows customer support agents to visually guide customers over phone or live chat. It solves the problem of lengthy troubleshooting by enabling agents to see, draw on, and even take control of a customer's screen with just one click, without requiring any downloads or meeting links. Core capabilities include live screen viewing, drawing annotations, full screen sharing, remote control with permission, session recording and replay, and sensitive data masking. The tool is designed for customer experience teams, support agents, and sales reps who need to resolve issues faster and improve first-contact resolution rates. It fits workflows in customer support, sales demos, and onboarding, helping to decrease handle times and increase CSAT/NPS. Cardina integrates with existing tools and works across all devices and modern web technologies.
AI Tool Review Summary
Performance Score
4.5/5
Content/Output Quality
High, consistent, and on-brand
Interface
Clean and minimal
AI Technology
LLM
Purpose of Tool
To enable real-time visual guidance and cobrowsing for customer support and sales teams.
Compatibility
Works on all devices and integrates with existing tools via APIs and SDKs.
Pricing
Freemium with paid tiers
Features
Features with the highest value for users are highlighted here.
One-click cobrowsing
Screen drawing and annotation
Full screen sharing
Remote control with permission
Session recording and replay
Sensitive data masking
Granular access controls
Cross-browser and device support
Who Is It For?
Customer support agents
Sales teams
Onboarding specialists
IT helpdesk staff
Healthcare providers
Financial advisors
E-commerce support
SaaS companies
Enterprise teams
Small business owners
Pricing
Free
$0/monthly
- Basic cobrowsing
- Up to 5 sessions/month
- Standard security
Popular
Pro
$29/monthly
- Unlimited sessions
- Session recording
- Priority support
Join the Command Staff.
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
Pros & Cons
Pros
- Resolves customer issues 41% faster and boosts first-contact resolutions by 47%.
- Strong security compliance with SOC 2, GDPR, CCPA, and HIPAA.
Cons
- May require customer consent for screen sharing, which could add friction.
- Limited to web-based interactions; no native mobile app for cobrowsing.
FAQs
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Quick Cardina Comparision
Side-by-side with top alternatives in this category.
| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
 CardinaAI Business Tools | 4.6 | 5.1K | #3,594,505 | #5,070 | 35s1.9 pages | 32% | AU#253,841 | $0 | Yes | 1 | View |
 ShopifyAI Business Tools | 4.5 | 238.6M | #97 | #1 | 8m 47s8.4 pages | 42% | US#75 | $39 | No | 1 | View |
 IntuitAI Business Tools | 4.4 | 107.4M | #258 | #1 | 12m 7s9.8 pages | 23% | US#93 | $0 | Yes | — | View |
 Zoom AiAI Business Tools | 4.6 | 142.7M | #448 | #1 | 1m 34s1.4 pages | 71% | US#305 | $0 | Yes | 1 | View |
 Plug AI: Texting AssistantAI Business Tools | 2.3 | 1.1B | — | — | 2m 1s2.6 pages | 62% | — | $9.99 | No | — | View |
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