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What is Cardina?
Cardina is a cobrowsing tool developed by Caldera Labs Inc. that allows customer support agents to visually guide customers over phone or live chat. It solves the problem of lengthy troubleshooting by enabling agents to see, draw on, and even take control of a customer's screen with just one click, without requiring any downloads or meeting links. Core capabilities include live screen viewing, drawing annotations, full screen sharing, remote control with permission, session recording and replay, and sensitive data masking. The tool is designed for customer experience teams, support agents, and sales reps who need to resolve issues faster and improve first-contact resolution rates. It fits workflows in customer support, sales demos, and onboarding, helping to decrease handle times and increase CSAT/NPS. Cardina integrates with existing tools and works across all devices and modern web technologies.
AI Tool Review Summary
4.5/5
High, consistent, and on-brand
Clean and minimal
To enable real-time visual guidance and cobrowsing for customer support and sales teams.
Works on all devices and integrates with existing tools via APIs and SDKs.
Freemium with paid tiers
Features
Features with the highest value for users are highlighted here.
One-click cobrowsing
Screen drawing and annotation
Full screen sharing
Remote control with permission
Session recording and replay
Sensitive data masking
Granular access controls
Cross-browser and device support
How It Works
Initiate a session
Agent clicks a button to start a cobrowsing session and sends a one-click link to the customer.
Customer joins
Customer clicks the link and grants permission for the agent to view or control their screen.
Guide and assist
Agent draws on the screen, highlights elements, or takes control to resolve the issue.
End and review
Session ends when the issue is resolved; optionally, the recording can be reviewed for training.
Who Is It For?
Customer support agents
Sales teams
Onboarding specialists
IT helpdesk staff
Healthcare providers
Financial advisors
E-commerce support
SaaS companies
Enterprise teams
Small business owners
Pricing
Free
Basic cobrowsing Up to 5 sessions/month Standard security
Pro
Unlimited sessions Session recording Priority support
Enterprise
Custom integrations Advanced security Dedicated account manager
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Pros & Cons
Pros
Resolves customer issues 41% faster and boosts first-contact resolutions by 47%. Strong security compliance with SOC 2, GDPR, CCPA, and HIPAA.
Cons
May require customer consent for screen sharing, which could add friction. Limited to web-based interactions; no native mobile app for cobrowsing.
FAQs
Just Launched
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| Tool | Rating | Visits / mo | Global rank | Category rank | Engagement | Bounce | Top market | Starts at | Free tier | Integrations | Action |
|---|---|---|---|---|---|---|---|---|---|---|---|
CardinaAI Business Tools | 2.0K | #7,266,216 | #28,087 | 21s2.0 pages | US(58%)#2,531,516 | $0 | 1 | View | |||
IntuitAI Business Tools | 200.0M | #134 | #1 | 10m 4s7.5 pages | US(82%)#46 | $0 | — | View | |||
Plug AI: Texting AssistantAI Business Tools | 1.1B | — | — | 2m2.6 pages | US(15%) | $9.99 | — | View | |||
Slack AIAI Business Tools | 136.1M | #227 | #9 | 16m 7s8.4 pages | US(34%)#106 | $0 | 1 | View | |||
Zoom AiAI Business Tools | 42.9M | #1,444 | #1 | 1m 39s1.9 pages | US(39%)#868 | $0 | 1 | View |
Release History
0 releases published
No releases yet.
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