Cardina is an AI platform that helps guide customers. It allows the users to see, co-browse, and draw on the customers’ screens without doing anything. This will help customers get visibility about the workflows. The good thing is that customers can share their screens, so you can type, scroll, and click on their behalf and help them with the tasks.
The best thing about Cardina is that you can review and replay the sessions. This makes it easier to remember the solutions. In addition, you can mask out the private data to make sure it’s not saved or sent.
| Cardina Review Summary | |
| Performance Score | A+ |
| Assistance Quality | Fully controlled and secure assistance |
| Interface | Intuitive |
| AI Technology |
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| Purpose of Tool | Type, scroll, and click on the customers’ screen to guide the workflow |
| Compatibility | Web-based Interface |
| Pricing | A free version is available. Two paid plans are available. |
Who is Using Cardina?
- Technical Support: They can visually guide customers through troubleshooting steps. It helps reduce resolution time and improve customer satisfaction.
- Customer Service Representatives: They can provide real-time assistance with tasks like account setup, product selection, and order processing.
- Sales Representatives: They can give virtual product demos, answer questions, and close deals more effectively.
- E-commerce Businesses: They can provide personalized customer support. It helps customers with returns, exchanges, and other issues.
Cardina Key Features
| Draw on Screens | Mask Sensitive Data | Visibility into Workflows |
| First-Contact Resolution | Scroll, Type, and Click | Controlled Agent Access |
| Record & Replay Sessions | Configurable Logging |
Is Cardina Free?
Yes, Cardina is free to use, but you can only use it for 14 days. With this version, you can control and view 10 sessions and call 8 users. In addition, two paid plans are available. One of them costs $69 a month for one seat, and the second one has custom pricing.
Pro Plan
- Costs $69 a month for a seat
- Unlimited sessions
- Unlimited calls
- Support third-party web pages and apps
- Screen sharing
- User roles
- Advanced access controls
Enterprise Plan
- Custom pricing and features
Cardina Pros & Cons
Pros
- Share the customers’ screen to help with workflow.
- Integrate the workflow with the intercom.
- Record the sessions for learning.
- Type and click on customers’ screens for guidance.
- Voice calls are available.
Cons
- Setup requires a bit of coding.
FAQs
How long does Cardina integration take?
If you have technical expertise, it will take five to ten minutes to integrate Cardina. That’s because you have to integrate a few code lines.
Can I integrate Cardina with my current systems?
Yes, Cardina can be integrated with the current systems, including Sentry, Slack, Zendesk, Intercom, and Salesforce.
Does Cardina secure the data?
Yes, your data will be secure because it is stored in Google Cloud. In addition, the data centers are SOC-2, HITRUST, and ISO 27001 compliant.
