Kustomer is an AI-based customer service platform that can combine CRM, ticketing, and automation. It streamlines customer support by using AI agents to handle queries across multiple channels like email, chat, and social media. This will allow businesses to resolve issues faster and more efficiently.
Additionally, Kustomer helps support teams by providing key insights and automating repetitive tasks. With a user-friendly interface and customizable features, it aims to create seamless, personalized experiences for both customers and agents. The tool is the epitome of boosting efficiency while maintaining top-quality service.
| Kustomer Review Summary | |
| Performance Score | A |
| Agent Accuracy | Great |
| Interface | User-friendly interface |
| AI Technology | NLP, Machine Learning |
| Purpose of Tool | To provide customer services with smart AI agents |
| Compatibility | Flip CX, Magento, Amazon Connect, BigCommerce, Shopify |
| Pricing | Usage + Seats based pricing |
Who is best for using Kustomer?
- Support agents: Use AI tools to handle queries and deliver faster, more accurate responses across channels.
- Customer service managers: Monitor performance and identify areas for improvement through reporting tools.
- Business owners: Customize the platform to suit their company’s needs and ensure smooth integration with existing systems.
- IT teams: Implement and maintain Kustomer’s omnichannel capabilities while ensuring seamless transitions to the new system.
Kustomer Key Features
| Automation | Customization | Performance Report |
| Omnichannel Support | AI Agents for Customers and Reps |
Is Kustomer Free?
Unfortunately, there is no free trier available on Kustomer. The platform offers two paid plans namely usage-based and seat-based. These plans are designed to enhance customer service and improve customer experience. Here is a quick brief of both plans.
Usage-based pricing: It charges based on the volume of customer interactions and offers more cost-effective scaling.
Seat-based pricing: It costs for each user or agent accessing the platform, regardless of usage volume.
Please visit the official site to choose the plan that best suits your needs and get a custom quote.
Kustomer Pros and Cons
Pros
- AI-powered automation improves efficiency and customer support quality.
- Customizable to fit different business needs and systems.
- Omnichannel support covers email, chat, social media, and more.
- Offer flexible pricing structure as per business needs.
Cons
- The steep learning curve for some users during initial setup.
FAQs
How does Kustomer handle multi-channel support?
Kustomer integrates communication across channels like email, chat, and social media for seamless customer interactions.
Can Kustomer be customized to fit my business needs?
Yes, Kustomer allows easy customization to integrate with your existing systems and efficiently adapt to specific workflows.
How does Kustomer use AI to improve customer service?
Kustomer uses AI to automate tasks, resolve queries faster, and assist agents in managing complex issues more efficiently.
