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Verint is a cloud-native customer experience (CX) automation platform that leverages AI to help contact centers lower costs, elevate CX, and deliver measurable business outcomes. Built by Verint Systems, the platform addresses the challenge of failed AI experiments by providing an open, integrated environment for deploying AI-powered bots across the entire CX workflow. Core capabilities include conversational AI (Intelligent Virtual Assistant), agent copilots, quality automation, knowledge management, workforce engagement, and CX analytics. The platform is designed for enterprises and contact centers of all sizes, enabling them to automate up to 100% of interactions, reduce average call duration, increase sales, and improve Net Promoter Scores (NPS). Verint's open platform allows seamless integration with existing systems, making it suitable for organizations looking to scale AI outcomes quickly and reliably.
4.5/5
High, consistent, and on-brand
Clean and minimal
To automate CX workflows and deliver measurable AI business outcomes in contact centers.
Cloud-native, integrates with existing contact center infrastructure and third-party systems.
Custom pricing based on deployment scale and modules
Features with the highest value for users are highlighted here.
Intelligent Virtual Assistant (IVA) for self-service
Agent Copilot Bots for task automation
Quality Bot for automated interaction evaluation
Speech Analytics for customer insight extraction
Knowledge Automation for consistent information
Workforce Engagement optimization
Real-time agent coaching
Open platform integration with existing systems
Contact Center Managers
Customer Experience Leaders
IT and Operations Teams
Sales and Revenue Teams
Quality Assurance Teams
Workforce Managers
Large Enterprises
Telecommunications Companies
Financial Services Firms
Healthcare Organizations
Free
Starter
Weekly intelligence on AI strategy, operations, and market shifts. No noise. No narrative. Direct to your inbox.
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