BestChat is an AI chatbot for business automation. It has a live chat feature, which ensures that customers get timely responses. In addition, the tracking feature helps keep an eye on the typing process, location, and browsing journey. All this information makes it easier to provide personalized buying recommendations to customers.
The good thing is the customer relationship feature. That’s because it follows up with the customers and resolves their queries. In addition, it can automatically identify repetitive customers and treat them accordingly.
| BestChat Review Summary | |
| Performance Score | A+ |
| Business Assistance Quality | Reliable and efficient |
| Interface | Intuitive |
| AI Technology | Natural language processing, Machine learning algorithms |
| Purpose of Tool | Provide a live chatbot to businesses for lead qualification and provide personalized recommendations to customers. |
| Compatibility | Web-based interface |
| Pricing | Book a demo |
Who is Using BestChat?
- E-commerce businesses: They can provide instant customer support, track customer behavior on their website, offer personalized product recommendations, and increase sales.
- Customer service teams: They can handle routine inquiries. It will free up the human agents to focus on more complex issues and improve overall customer satisfaction.
- Marketing teams: They can track customer data and identify repeat customers. This helps create targeted campaigns and build stronger customer relationships.
- Small businesses with limited staff: They can get a virtual assistant, providing 24/7 customer support. In addition, it helps in automating tasks that usually require dedicated personnel.
BestChat Key Features
| Live Chat Support | Chat Transfers | Membership Management |
| Frequent Response Suggestions | Internal Chat Assistance | Visitor Identification |
| Screen Capture | Help Requests | Social Media Messaging |
| Browsing Journey Tracking | Customer Follow-Ups | Service Quality Control |
Is BestChat Free?
No, BestChat is not a free tool, but you cannot get the pricing information from the website. Instead, you have to contact the support team and get pricing details according to your desired features.
BestChat Pros & Cons
Pros
- Automates responses to reduce the need for human support.
- Ensures no customer inquiry goes unanswered.
- Easy to set up and integrates with Shopify stores.
- Personalized product recommendations to increase purchases.
- Provides insights into customer behavior.
- Supports 96+ languages.
Cons
- It cannot handle complex queries, so a human agent is important.
FAQs
Is BestChat difficult to set up?
No, it is not difficult. This is because BestChat can be integrated with Shopify easily. This makes the setup process quick and effortless.
Can BestChat handle returns and exchanges?
Yes, it can. That’s because BestChat automates return policy explanations and streamlines the returns/exchange process. This helps save time for both customers and store owners.
Does BestChat work with social media platforms?
Yes, BestChat can be customized to integrate with platforms like Facebook, Instagram, WhatsApp, Line, and email. This ensures easy communication with customers.
