Online shoppers and Amazon Music users experienced widespread disruptions on Thursday, as the e-commerce giant faced an outage impacting its services for over three hours. Reports on Downdetector surged, indicating significant issues with checkout, search functionalities, and user logins across both Amazon's website and mobile applications. An Amazon spokesperson confirmed that the problems, attributed to a software code deployment, have since been resolved.
"We’re sorry that some customers may have temporarily experienced issues while shopping," stated Amazon spokesperson Jennie Bryant. She further clarified, "We have resolved the issue, which was related to a software code deployment, and website and app are now running smoothly."
During the downtime, numerous users, including staff from The Verge, encountered significant operational difficulties. Attempts to access various product pages frequently resulted in a "sorry, something went wrong" error message, while other loaded pages failed to display pricing information. Customers also reported being repeatedly logged out of their accounts when attempting to proceed to checkout or access their shopping carts. Even functional sections of Amazon.com appeared to suffer from unusually slow loading times.
This incident appears unrelated to recent AWS outages in Bahrain and the United Arab Emirates, which were attributed to drone strikes. There has been no indication of more widespread AWS disruptions in the U.S. or other regions connected to those events. (Update: March 5th: This report was updated to include Amazon's confirmation of the fix.)
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