Tawk is a free live chat, and customer engagement tool for boosting communication between business and audience. It works best for managing inquiries, boosting sales land eads, and helps in customer support as well. It offers a chat widget for the website for quick interaction with visitors. Plus, it also organizes all the interactions in one place.
Not only this, but it supports 45 + languages and video or voice chats as well. It also helps to track visitor activities on websites. Also, offers features like automated messages, canned responses, and more for customer handling. It even comes with multiple agents, and team collaboration options as well.
| Tawk Review Summary | |
| Performance Score | A+ |
| Assistant Quality | High-quality assistance |
| Interface | User-friendly Interface |
| AI Technology | Natural Language Processing (NLP), Automated Messaging, Visitor Tracking |
| Purpose of Tool | It helps users boost website visitors and business interactions through live chats, ticketing, and knowledge base features. |
| Compatibility | Mobile Devices (iOS and Android) |
| Integrations | [Add integration details here if available] |
| Pricing | It’s a completely free forever tool |
Who is Using Tawk?
- Small Businesses: Those who are looking for an AI tool for boosting customer services, sales, and more can use this tool freely.
- E-commerce Sites: Online shopping websites that require ticketing and live chat for consumer questions can also take advantage of this tool.
- Freelancers: Soloworkers and startups that want a simple and cost-free method of client interaction can also take advantage of it.
- Agencies: Larger agencies can also get live chat assistance and consultations with this tool.
- Global Businesses: organizations who want a collaborative chat solution with multilingual support can also take advantage of this tool.
Tawk Key Features
| Free Live Chat | Chat Widget | Automated Messages |
| Visitor Tracking | Ticketing System | Multi-Agent Support |
| Canned Response | File Sharing | Language Support |
| Agent Analytics | Third-Party Integrations | Scheduled Chat Hours |
Is Tawk Free?
It comes with a free forever plan, but it generates revenue through video and voice chat options. It even allows you to hire professional agents as well for 24/7 support. However, it’s free plan comes with no hidden fees as well.
Pros & Cons
Pros
- Best for boosting visitor and website owner communication.
- Offer a personalized chat widget to match your brand voice.
- Support automated messages, ticketing system, and more.
- It comes with multi-agents, chat filters, and file-sharing options as well.
- You can even track chat performance with agent analytics.
Cons
- Offer limited advanced features and no built-in CRM.
- Provide limited mobile functionality as well.
FAQs
Can I use Tawk for multiple websites?
Yes, it comes with multi-website support at no extra cost. It even offers various chat agents as well.
Is Tawk a multilingual tool?
Well, it supports over 45 + languages, so we can say it’s a multilingual tool. Businesses handling international audiences also take advantage of it.
Is my data safe with Tawk?
Yes, it protects your data with encryption chats, and also protects business information as well.
