Tawk is a free live chat, and customer engagement tool for boosting communication between business and audience. It works best for managing inquiries, boosting sales land eads, and helps in customer support as well. It offers a chat widget for the website for quick interaction with visitors. Plus, it also organizes all the interactions in one place.
Not only this, but it supports 45 + languages and video or voice chats as well. It also helps to track visitor activities on websites. Also, offers features like automated messages, canned responses, and more for customer handling. It even comes with multiple agents, and team collaboration options as well.
Performance Score
A+
Assistant Quality
High-quality assistance
Interface
User-friendly Interface
AI Technology
Natural Language Processing (NLP), Automated Messaging, Visitor Tracking
Purpose of Tool
It helps users boost website visitors and business interactions through live chats, ticketing, and knowledge base features.
Compatibility
Mobile Devices (iOS and Android)
Integrations
[Add integration details here if available]
Pricing
It�s a completely free forever tool
Who is Using Tawk?
- Small Businesses: Those who are looking for an AI tool for boosting customer services, sales, and more can use this tool freely.�
- E-commerce Sites: Online shopping websites that require ticketing and live chat for consumer questions can also take advantage of this tool.�
- Freelancers: Soloworkers and startups that want a simple and cost-free method of client interaction can also take advantage of it.�
- Agencies: Larger agencies can also get live chat assistance and consultations with this tool.
- Global Businesses: organizations who want a collaborative chat solution with multilingual support can also take advantage of this tool.
Free Live Chat
Chat Widget
Automated Messages
Visitor Tracking
Ticketing System
Multi-Agent Support
Canned Response
File Sharing
Language Support
Agent Analytics
Third-Party Integrations
Scheduled Chat Hours
Is Tawk Free?
It comes with a free forever plan, but it generates revenue through video and voice chat options. It even allows you to hire professional agents as well for 24/7 support. However, it�s free plan comes with no hidden fees as well.
Pros & Cons
Best for boosting visitor and website owner communication.
Offer a personalized chat widget to match your brand voice.
Support automated messages, ticketing system, and more.
It comes with multi-agents, chat filters, and file-sharing options as well.
You can even track chat performance with agent analytics.
Offer limited advanced features and no built-in CRM.
Provide limited mobile functionality as well.
