Sweepr is an AI-powered Platform-as-a-Service built to streamline and elevate digital customer service. Tailored for Communication Service Providers, it simplifies complex customer journeys into smooth, guided experiences across mobile apps, websites, voice interfaces, and chatbots. With its no-code Journey Studio, teams can easily create and manage personalized interactions without needing to code. The platform also includes real-time analytics and predictive capabilities that help resolve customer issues quickly and proactively. Built on a cloud-native architecture, Sweepr is scalable, secure, and designed to enhance both the customer�s experience and the provider�s operational efficiency.
Performance Score
A
Output Quality
Personalized, streamlined customer journeys
Interface
User-friendly no-code Journey Studio
AI Technology
- Real-time interaction management with predictive analytics
Purpose of Tool
Modernize and personalize digital customer care
Compatibility
Mobile apps, web, voice assistants, chatbots
Pricing
Custom pricing, available through demo only
Support & Updates
Ongoing platform development with consistent enhancements
Who is Best for Using Sweepr?
- Digital Transformation Leaders: Driving change in how customer journeys are delivered and optimized.
- Customer Experience Managers: Looking to personalize care and respond to customer needs in real time.
- Operations Teams: Aiming to reduce support overhead through self-guided digital journeys.
- Product Managers: Wanting fast deployment of customer workflows without relying on development teams.
- IT Departments: Needing scalable, compliant, and secure service frameworks.
- Marketing Teams: Seeking customer behavior insights to support targeted engagement.
- Customer Support Centers: Shifting from reactive to proactive digital-first support models.
- Business Analysts: Tracking journey performance and measuring service effectiveness.
- Telecom Providers: Looking to unify support across web, apps, and connected devices.
- Service Design Teams: Needing a centralized system to map and adapt customer care strategies.
AI-driven real-time interaction management
No-code Journey Studio for rapid workflow creation
Predictive analytics and smart customer profiling
Personalized, contextual customer support
Omnichannel compatibility (apps, web, chat, voice)
Cloud-native architecture with strong security standards
Scalable for enterprise environments
Easy integration with existing systems
Multilingual support for global service
Continuous improvement with active product updates
Is Sweepr Free?
Sweepr is not available as a free product. Organizations interested in exploring its features or deploying it must schedule a demo with the team. During the demo, potential users can review the platform�s capabilities, discuss tailored solutions, and get detailed pricing information based on specific business needs.
Sweepr Pros & Cons
Seamless unification of customer journeys
Powerful AI personalization tools
No coding required to build workflows
Scalable, secure, and cloud-native infrastructure
Deep analytics for continuous optimization
No free version available
Pricing only available through demo
Requires initial setup and integration effort
Primarily focused on Communication Service Providers
