SugarCRM Review – Cost, Use Cases & Alternatives [2025]

Name: SugarCRM
Price: 19 USD
Rating: 4.3 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.3)

Visit SugarCRM

The editors of AIChief have thoroughly assessed the SugarCRM platform and concluded that it is a unique platform that provides personalized customer service solutions. It aims to provide features with a strong focus on strategies to drive sales with improved customer experiences.We highly recommend using this platform because it provides interactions with businesses looking to enhance engagement with CRM management. However, there is a learning curve for non-technical people.

Features

(4.4)

Accessibility

(4.3)

Compatibility

(4.3)

User Friendliness

(4.3)

Updated October 14, 2025

SugarCRM is a powerful platform that works like a CRM (Customer Relationship Management) to enhance customer interactions. It helps users manage repetitive tasks and provides them with an edge by allowing them to focus on strategies to enhance sales and build relationships with customers.

This platform automates time-consuming tasks and offers customization options based on your preferences and needs. With this platform, you can manage sales, marketing, customer service operations, and much more. The actionable insights and analytics of this platform help the user in making data-driven decisions.

SugarCRM Review Summary

Performance Score

AI Tools for Customer Service Performance

Good

Interface

User-Friendly Interface

AI Technology

Machine Learning (ML), Natural Language Processing (NLP), Predictive Analytics

Purpose of Tool

The purpose of this tool is to provide a seamless customer service experience with CRM integration.

Compatibility

Website Browsers

Pricing

Paid plans available

Who is best for using SugarCRM?

Businesses: SugarCRM offers features for custom business needs, such as compliance with local data privacy regulations and integrations.
Sales Teams: Sales teams can use this platform to streamline lead management and improve sales pipeline visibility.
Marketing Teams: Marketing teams are using it to personalize marketing campaigns, track customer interactions, and measure ROI.
Customer Service Teams: Customer service teams use it to deliver exceptional customer service with efficient case management and support.

SugarCRM Key Features

360-Degree Customer View

Sales Automation

Customization

Reporting and Analytics

Strategy & Innovation

AI Insights

Guided Selling

Seamless Integrations

Is SugarCRM Free?

No, it is a paid platform. However, you can book a demo before purchasing any plan. The details of these plans are listed below:

Essentials Plan for $19 (USD)

3 User Minimum, 9 User Maximum
Intelligent Account Management
Reporting & analytics
Collaboration & teamwork

Standard for $59 (USD)

Omni-channel communications
Business Process Management
10 Minimum Users

Advanced for $85 (USD)

Mail & calendar integration
Case management
Bug tracking
Standard support

Premier for $135 (USD)

Geo-mapping
Enhanced forecasting
2x file-managed storage
2x data-managed storage

SugarCRM Pros and Cons

Pros

Custom features can help users comply with data privacy regulations.

You can improve sales and marketing with data-driven insights.

It can enhance customer service with personalized support.

The SugarCRM platform is highly scalable to meet your needs.

Cons

It has a complex interface for non-technical users.

The pricing plans could be expensive for startups.

There is a slight learning curve for new users to master.

FAQs

Is SugarCRM a secure platform?

Yes, it is a secure platform. It takes data security seriously and provides data encryption and security audits to safeguard your data.

Does SugarCRM provide API access?

Yes, it provides API for custom solutions and integrations for enhanced capabilities.

What is the working of SugarCRM?

This platform uses advanced AI technologies to gain valuable insights and improve user customer service.

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Editorial Staff

The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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