Kustomer is an AI-based customer service platform that can combine CRM, ticketing, and automation. It streamlines customer support by using AI agents to handle queries across multiple channels like email, chat, and social media. This will allow businesses to resolve issues faster and more efficiently.
Additionally, Kustomer helps support teams by providing key insights and automating repetitive tasks. With a user-friendly interface and customizable features, it aims to create seamless, personalized experiences for both customers and agents. The tool is the epitome of boosting efficiency while maintaining top-quality service.
Performance Score
A
Agent Accuracy
Great
Interface
User-friendly interface
AI Technology
NLP, Machine Learning
Purpose of Tool
To provide customer services with smart AI agents
Compatibility
Flip CX, Magento, Amazon Connect, BigCommerce, Shopify
Pricing
Usage + Seats based pricing
Who is best for using Kustomer?
- Support agents: Use AI tools to handle queries and deliver faster, more accurate responses across channels.
- Customer service managers: Monitor performance and identify areas for improvement through reporting tools.
- Business owners: Customize the platform to suit their company�s needs and ensure smooth integration with existing systems.
- IT teams: Implement and maintain Kustomer�s omnichannel capabilities while ensuring seamless transitions to the new system.
Automation
Customization
Performance Report
Omnichannel Support
AI Agents for Customers and Reps
Is Kustomer Free?
Unfortunately, there is no free trier available on Kustomer. The platform offers two paid plans namely usage-based and seat-based. These plans are designed to enhance customer service and improve customer experience. Here is a quick brief of both plans.
Usage-based pricing: It charges based on the volume of customer interactions and offers more cost-effective scaling.
Seat-based pricing: It costs for each user or agent accessing the platform, regardless of usage volume.
Please visit the official site to choose the plan that best suits your needs and get a custom quote.
Kustomer Pros and Cons
AI-powered automation improves efficiency and customer support quality.
Customizable to fit different business needs and systems.
Omnichannel support covers email, chat, social media, and more.
Offer flexible pricing structure as per business needs.
The steep learning curve for some users during initial setup.
