Brainfish is an AI-powered platform that uses NLP and machine learning algorithms to analyze customer queries and give accurate responses according to context and intent. It helps users understand the product better and can easily send feedback. Not only this, but it also analyzes customer behavior for improving company engagement.
Moreover, it is best to solve queries related to customer problems, troubleshooting, support, and product information. It also offers easy integration with existing systems and can even integrated with Zenddesk software for effective workflow.
| Brainfish Review Summary | |
| Performance Score | High |
| Assistant Quality | High-quality assistance |
| Interface | Highly user-friendly Interface |
| AI Technology | Natural Language Processing (NLP), Machine Learning, Bespoke AI technology |
| Purpose of Tool | It offers customer support and manages customer behavior with valuable insights for product understanding |
| Compatibility | Web-based Platform, Multiple Integration |
| Pricing | Currently, it doesn’t provide information about products and services |
Who is Using Brainfish?
- Businesses: Those who are looking to improve their customer support experience and product adoption can use Brainish.
- Customer support teams: Teams looking for an AI assistant to solve customer queries with multiple integrations can use it. They can streamline their workflow easily.
- Product managers: Managers who want to understand customer behaviors and boost engagement can use this tool. They can even take feedback and enhance product interaction with it.
- Marketing teams: Best for marketers so they can understand customers, boost their workflow, and team with customer support.
Brainfish Key Features
| AI Insights | Personalized Customer Support | Behavioral Analytics |
| Feedback | Integration | Automated Workflows |
Is Brainfish Free?
Currently, their website doesn’t mention the pricing plan for any service or product. They asked them to book a demo for detailed services.
Services – Book a Demo
It offers core, growth, and enterprise plans, but you need to contact them directly for pricing details.
- Number of admin users
- Embeddable Search Bar
- Native multimodal answers
- Agent Assistant
- Customized Branding
- AI Actions with API integrations
- Custom Notifications
- Article Copilot
- 30+ article integrations
- Zendesk, Freshdesk, Intercom Imports
- Salesforce Content Sync
- Analytics
- Support
Brainfish Pros & Cons
Pros
- Provide AI-powered automation to reduce the workload for customer support teams.
- Multiple integration with Zendesk, Intercom, and Salesforce.
- Offer actionable analytics for customer services.
- Check the content and its updates.
Cons
- It is totally dependent on AI for functionality.
- Complex pricing structure with no details about the pricing of services and products.
- Provide a learning curve for new users.
FAQs
Does Brainfish support multiple languages?
Yes, it is a multilingual tool that supports multiple languages for customer support.
Can Brainfish be integrated with the existing system?
Yes, it provides easy integration, like integrated with Zendesk, freshdesk, and Salesforce with higher-tier plans.
How does Brainfish protect customer data?
It has SOC 2 Type II and ISO 27001 certifications for protecting customer data and security.
