Engati Review – Cost, Use Cases & Alternatives [2025]

Name: Engati
Price: 49 USD
Rating: 4.8 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.8)

Visit Engati

Customer experience is a core pillar of business success, and in today’s AI-first world, it needs to be fast, smart, and scalable. That’s where Engati comes in. The AIChief team explored this powerful platform and found it to be a complete AI-native Customer Experience (CX) solution designed to engage more customers faster.From AI Assistants across WhatsApp, Voice, and Web to automated lead generation and support, Engati helps businesses drive conversion, retention, and growth — all from one intuitive dashboard. Whether you're a growing startup or an enterprise, it has something for every stage of the customer lifecycle.

Features

(4.6)

Accessibility

(4.7)

Compatibility

(4.9)

User Friendliness

(4.8)

Updated October 7, 2025

Engati is an AI-powered platform designed to enhance customer engagement across multiple channels like WhatsApp, voice calls, and websites. It enables businesses to build and deploy AI assistants that handle seamless, contextual conversations.

Engati�s GenAI Assistants, powered by eSenseGPT, help scale personalized engagement, lead generation, and customer satisfaction. The platform also offers flow-based assistants to automate tasks like FAQs, lead qualification, and 24/7 support. With a low-code interface and powerful analytics through Engati Pulse, businesses can easily manage AI assistants and track performance. Engati simplifies customer interactions while delivering personalized experiences at scale.

Engati Review Summary

Performance Score

A+

Assistant Quality

High-quality assistance

Interface

User-friendly Interface

AI Technology

Natural Language Processing (NLP)
Machine Learning Algorithms
eSenseGPT
GPT-4 by OpenAI

Purpose of Tool

It helps users enhance customer engagement and automates conversations across multiple digital channels.

Compatibility

Web-based Platform, Integration with WhatsApp, Websites, and other digital channels

Pricing

Free trial + Paid plan starts from $49 a month

Who is Best for Using Engati?

Recent Graduates: Simplify customer interactions and enhance engagement across multiple channels.
Tech Professionals & Engineers: Automate customer support, optimize lead generation, and improve client communications effortlessly.
Mid-Level & Senior Professionals: Scale engagement, streamline workflows, and enhance efficiency.
Career Changers: Optimize customer engagement strategies in new industries.
Freelancers & Contract Workers: Manage client interactions across channels and automate repetitive tasks.

Engati Key Features

AI Agents for seamless conversations

GenAI Assistants

WhatsApp & Instagram Chatbots

Shopify Chatbot Integration

Live Chat

Multilingual Support

Skill-based Routing

NLP Understanding

Chrome-Free Web Interface

CDP & Insights Dashboard

Flow-based Assistants

No-code

Is Engati Free?

It offers a 7-day free trial with full access to the platform�s capabilities, allowing users to explore all features in a sandbox environment before committing to a paid plan. No credit card is required for the trial.

Accelerator Plan: Starts at $94 per quarter (approx. $1 per day)
Growth Plan: Custom pricing based on business requirements
Enterprise Plan: Custom pricing based on business needs

Engati Pros & Cons

Pros

Offers AI-native assistants for WhatsApp, web, voice, and social

No-code builder for automating complex flows

Advanced lead generation & customer retention tools

CDP with analytics (Engati Pulse) for user insight

Flexible for SMBs to Enterprises

Cons

No mention of a mobile app for managing bots on the go

Limited applicant tracking system integrations

Chrome-extension-dependent features not discussed

FAQs

Can I use Engati without coding skills?

Yes! Engati includes a low-code/no-code builder, so you can design and deploy bots without technical expertise.

Is my customer data secure on Engati?

Engati follows standard GDPR compliance and data protection policies, ensuring data safety and privacy.

How does Engati personalize conversations?

Through its Agentic AI framework and eSenseGPT engine, it uses LLMs to generate personalized, contextual responses across customer touchpoints.

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Editorial Staff

The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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