Engati is an AI-powered platform designed to enhance customer engagement across multiple channels like WhatsApp, voice calls, and websites. It enables businesses to build and deploy AI assistants that handle seamless, contextual conversations.
Engati’s GenAI Assistants, powered by eSenseGPT, help scale personalized engagement, lead generation, and customer satisfaction.
The platform also offers flow-based assistants to automate tasks like FAQs, lead qualification, and 24/7 support. With a low-code interface and powerful analytics through Engati Pulse, businesses can easily manage AI assistants and track performance.
Engati simplifies customer interactions while delivering personalized experiences at scale.
Who is Using Engati?
Recent Graduates: Those just starting their careers can use Engati to simplify customer interactions and enhance engagement across multiple channels.
Tech Professionals & Engineers: They can leverage Engati to automate customer support, optimize lead generation, and improve client communications effortlessly.
Mid-Level & Senior Professionals: Those managing large customer bases can use Engati’s AI tools to scale engagement, streamline workflows, and enhance efficiency.
Career Changers: Engati helps career switchers optimize customer engagement strategies and drive personalized interactions for new industries.
Freelancers & Contract Workers: Freelancers can manage client interactions across channels and automate repetitive tasks, allowing them to focus on more complex projects.
Engati Key Features
| AI Agents for seamless conversations | GenAI Assistants | WhatsApp & Instagram Chatbots |
| Shopify Chatbot Integration | Live Chat | Multilingual Support |
| Skill-based Routing | NLP Understanding | Chrome-Free Web Interface |
| CDP & Insights Dashboard | Flow-based Assistants | No-code |
| Engati Review Summary | |
| Performance Score | A+ |
| Assistant Quality | High-quality assistance |
| Interface | User-friendly Interface |
| AI Technology |
|
| Purpose of tool | It helps users enhance customer engagement and automates conversations across multiple digital channels. |
| Compatibility |
|
| Pricing | Free trial + Paid plan starts from $49 a month |
Is Engati Free?
It offers a 7-day free trial with full access to the platform’s capabilities, allowing users to explore all features in a sandbox environment before committing to a paid plan. No credit card is required for the trial.
Accelerator Plan: Starts at $94 per quarter (approx. $1 per day)
Growth Plan: Custom pricing based on business requirements
Enterprise Plan: Custom pricing based on business needs
Pros
- Offers AI-native assistants for WhatsApp, web, voice, and social
- No-code builder for automating complex flows
- Advanced lead generation & customer retention tools
- CDP with analytics (Engati Pulse) for user insight
- Flexible for SMBs to Enterprises
Cons
- No mention of a mobile app for managing bots on the go
- Limited applicant tracking system integrations
- Chrome-extension-dependent features not discussed
FAQs
Can I use Engati without coding skills?
Yes! Engati includes a low-code/no-code builder, so you can design and deploy bots without technical expertise.
Is my customer data secure on Engati?
Engati follows standard GDPR compliance and data protection policies, ensuring data safety and privacy.
How does Engati personalize conversations?
Through its Agentic AI framework and eSenseGPT engine, it uses LLMs to generate personalized, contextual responses across customer touchpoints.
