Twine is an AI-powered tool that manages online customer interactions. It can handle appointments and payments easily with 24/7 assistance. It even collects customer reviews in a conversational manner. It’s not just a chatbot, but it acts as a personal assistant that will trained just for you. Moreover, it manages all your invoices, SMS payments, and bookings easily.
Not only this, but it also supports integration with existing software for handling all the daily operations. It is best for saving time, reducing admin tasks, and improving business without any stress. Lastly, you can also customize it’s response to match your brand style.
| Twine Review Summary | |
| Performance Score | B+ |
| Assistant Quality | High-quality assistance |
| Interface | User-friendly Interface |
| AI Technology | Natural Language Processing (NLP), Machine Learning Algorithms, Speech Recognition, Computer Vision |
| Purpose of Tool | It acts as a virtual assistant that automates customer service tasks like appointment scheduling, payment processing, and review collection |
| Compatibility | Web-based Platform, Integration |
| Pricing | No visible pricing model on their website |
Who is Using Twine?
- Salons: Hair or nail salons can use this tool to handle all the appointments, payments, and reviews easily. It acts as their digital receptionist.
- Law Firms: Lawyers can also interact with people on a daily basis. This tool can handle their meetings and appointments easily and quickly.
- Businesses: From small to large businesses, it’s an effective tool. As, it can manage customer queries, schedule appointments, and process payments without a full-time receptionist.
- E-commerce Stores: Best for online stores, as they can track orders, collect conversational reviews, and give 24/7 support to customers with it.
- Healthcare Providers: They can also manage appointments, gather patient reviews, and handle payments securely and easily with this AI tool.
Twine Key Features
| 24/7 Customer Interaction | Appointment Scheduling | Payment Processing |
| Review Collection | Customizable Responses | Integration |
| User-Friendly | Conversational Assistant |
Is Twine Free?
Currently, it shows no visible subscription model on its website. You need to book a demo or meeting for more details.
Pros & Cons
Pros
- Offer seamless integrations with your existing software.
- Allow you to customize the response to match your brand style.
- Collect reviews in a conversational tone to improve business.
- Handle all the payments, booking, and admin tasks.
- Give 24/7 assistance in managing customer interactions.
Cons
- It takes time to understand businesses.
- Offer limited customization and personalization.
- Provide limited human touch for handling customer’s issues.
FAQs
Can Twine handle customer’s calls?
Yes, it chive 24/7 assistance for interacting with customers with text, calls, and emails.
Does Twine support integrations?
Yes, it supports seamless integrations with your existing system. So you can easily use it without disturbing your workflow.
Can Twine manage multiple appointments at once?
Yes, it can handle multiple customers and their issues at the same time. Plus, it can manage rescheduling issues as well.
