Loris is a versatile AI tool used to improve customer service interactions. It analyzes conversations in real-time and provides agents with suggestions and guidance to help them respond effectively.
The platform also provides real-time guidance, which means that when the agent is having a conversation with a customer, it suggests relevant responses and identifies potential tips. This will help agents to work more effectively and efficiently and improve customer satisfaction.
Businesses also use this tool to analyze past conversations to identify patterns and trends. It saves information and can be used to improve training materials, update knowledge bases, and provide areas for improvement.
Performance Score
A
Interface
Intuitive
AI Technology
Natural Language Processing, Machine Learning
Purpose of Tool
Enhances customer service by offering real-time insights and suggestions.
Compatibility
Desktop Computers, Laptops, Mobile Devices
Pricing
Paid Plans
Who is best for using Loris?
- Fintech & Financial Services: Loris helps measure accountholder experience across agents, teams, and organizations.�
- Retail and eCommerce: It can measure and improve customer experience at all levels by identifying key trends and providing guidance for agents.�
- Telecom: Loris enables telecom companies to measure and improve customer experience.
- Customer-Obsessed Brands: Loris helps them by measuring and optimizing customer experience quality across all interactions.
Real-Time Agent Guidance
Conversation Analysis
Customer Insights Dashboard
Agent Co-Pilot
Customer Satisfaction Tracking
Reduced Workload for Agents
Quality Assurance
Customer Insights Dashboard
Is Loris Free?
Loris does not offer a free trial to its users, but those looking to engage with this platform can get a demo and contact them for pricing.
Loris Pros and Cons
Provides real-time suggestions during customer interactions.
Offers immediate assistance, improving customer satisfaction scores.
Provides data-driven insights to uncover key trends.
Integrates seamlessly with a variety of customer service channels.
Does not support multiple languages.
Potential issue with overload of insights, which may overwhelm users.
