Loris is a versatile AI tool used to improve customer service interactions. It analyzes conversations in real-time and provides agents with suggestions and guidance to help them respond effectively.
The platform also provides real-time guidance, which means that when the agent is having a conversation with a customer, it suggests relevant responses and identifies potential tips. This will help agents to work more effectively and efficiently and improve customer satisfaction.
Businesses also use this tool to analyze past conversations to identify patterns and trends. It saves information and can be used to improve training materials, update knowledge bases, and provide areas for improvement.
| Loris Review Summary | |
| Performance Score | A |
| Interface | Intuitive |
| AI Technology | Natural Language Processing, Machine Learning |
| Purpose of Tool | Enhances customer service by offering real-time insights and suggestions. |
| Compatibility | Desktop Computers, Laptops, Mobile Devices |
| Pricing | Paid Plans |
Who is best for using Loris?
- Fintech & Financial Services: Loris helps measure accountholder experience across agents, teams, and organizations.
- Retail and eCommerce: It can measure and improve customer experience at all levels by identifying key trends and providing guidance for agents.
- Telecom: Loris enables telecom companies to measure and improve customer experience.
- Customer-Obsessed Brands: Loris helps them by measuring and optimizing customer experience quality across all interactions.
Loris Key Features
| Real-Time Agent Guidance | Conversation Analysis | Customer Insights Dashboard |
| Agent Co-Pilot | Customer Satisfaction Tracking | Reduced Workload for Agents |
| Quality Assurance | Customer Insights Dashboard |
Is Loris Free?
Loris does not offer a free trial to its users, but those looking to engage with this platform can get a demo and contact them for pricing.
Loris Pros and Cons
Pros
- Provides real-time suggestions during customer interactions.
- Offers immediate assistance, improving customer satisfaction scores.
- Provides data-driven insights to uncover key trends.
- Integrates seamlessly with a variety of customer service channels.
Cons
- Does not support multiple languages.
- Potential issue with overload of insights, which may overwhelm users.
FAQs
Does Loris AI track customer satisfaction?
Yes, Loris tracks customer satisfaction metrics across multiple channels, helping businesses monitor and improve service quality.
Can Loris AI identify emerging issues in customer service?
It analyzes conversations to spot potential issues early, enabling proactive problem resolution before they impact customers.
What types of industries does Loris AI support?
The platform supports industries such as fintech, retail, telecom, and customer-obsessed brands looking to enhance their customer experience.
