Livechat Review – Cost, Use Cases & Alternatives [2025]

Name: Livechat
Price: 20 USD
Rating: 4.3 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.3)

Visit Livechat

From our standpoint at AIChief, LiveChat emerges as a solid choice for businesses seeking to improve customer interactions. Its user-friendly design and extensive integrations are commendable, yet the limited AI capabilities may deter some users. Additionally, the absence of a free plan could be a drawback for budget-conscious teams. Overall, it remains a valuable tool for enhancing customer support and engagement.

User Interface

(4.8)

Integration Capabilities

(4.1)

Customization Options

(4.4)

Analytics Features

(3.8)

Updated November 14, 2025

What is Livechat?

LiveChat is a real-time communication platform designed to enhance customer support and increase sales by enabling instant, personalized interactions with website visitors. It offers a customizable chat widget and supports simultaneous chats with features like canned responses, file sharing, and typing previews. The platform integrates with over 200 third-party applications, including Shopify, Salesforce, and WhatsApp, consolidating communications from various channels into one dashboard. LiveChat provides four pricing plans—Starter, Team, Business, and Enterprise—tailored to different business sizes and needs. ((

LiveChat Review Summary

Performance Score

2.5/5

Content/Output Quality

Good

Interface

User-Friendly

AI Technology

Limited

Purpose of Tool

Customer Support Enhancement

Compatibility

Web-Based

Pricing

Starts at $20 per agent/month

Who is Best for Using LiveChat?

Small to Medium-Sized Businesses: Those seeking an affordable solution to enhance customer support.
eCommerce Stores: Online retailers aiming to boost sales through real-time customer engagement.
Customer Support Teams: Organizations looking to streamline communication and improve response times.
Marketing Departments: Teams interested in leveraging live chat to increase conversion rates.

LiveChat Key Features

Customizable Chat Widget

Third-Party Integrations

Canned Responses

File Sharing

Typing Previews

Advanced Analytics

AI Assistance

Mobile Accessibility

Is LiveChat Free?

LiveChat does not offer a free plan. However, it provides a 14-day free trial, allowing users to explore its features before committing to a subscription. ((

Pricing Plans

Starter Plan – $20 per agent/month: Basic features suitable for small teams.
Team Plan – $39 per agent/month: Additional features for growing teams.
Business Plan – $59 per agent/month: Advanced features for larger organizations.
Enterprise Plan – Custom Pricing: Tailored solutions for enterprise needs.

Pros & Cons

Pros

User-friendly interface

Customizable chat widget

Integrates with over 200 third-party applications

Offers a 14-day free trial

Provides advanced analytics and reporting

Cons

No free plan available

Pricing may be higher compared to some competitors

Limited AI capabilities

Some users report service disruptions

Requires internet connectivity for optimal performance

FAQs

What is LiveChat and what does it offer?

LiveChat is a real-time communication platform designed to enhance customer support and increase sales through instant interactions with website visitors. It offers features like a customizable chat widget, canned responses, file sharing, and integrates with over 200 third-party applications.

Are there any free options for using LiveChat?

LiveChat does not offer a free plan, but it provides a 14-day free trial for users to explore its features before committing to a subscription.

What are the pricing plans for LiveChat?

LiveChat offers four pricing plans: Starter at $20 per agent/month, Team at $39 per agent/month, Business at $59 per agent/month, and a custom-priced Enterprise plan tailored for larger organizations.

Who is LiveChat best suited for?

LiveChat is ideal for small to medium-sized businesses, eCommerce stores, customer support teams, and marketing departments looking to enhance customer engagement and streamline communication.

What are some pros and cons of using LiveChat?

Pros include a user-friendly interface, customizable chat widget, and integration with numerous applications. Cons include the lack of a free plan, potentially higher pricing compared to competitors, and limited AI capabilities.

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The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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