LiveChat is a real-time communication platform designed to enhance customer support and increase sales by enabling instant, personalized interactions with website visitors. It offers a customizable chat widget and supports simultaneous chats with features like canned responses, file sharing, and typing previews. The platform integrates with over 200 third-party applications, including Shopify, Salesforce, and WhatsApp, consolidating communications from various channels into one dashboard. LiveChat provides four pricing plans—Starter, Team, Business, and Enterprise—tailored to different business sizes and needs. ((
Performance Score
2.5/5
Content/Output Quality
Good
Interface
User-Friendly
AI Technology
Limited
Purpose of Tool
Customer Support Enhancement
Compatibility
Web-Based
Pricing
Starts at $20 per agent/month
Who is Best for Using LiveChat?
- Small to Medium-Sized Businesses: Those seeking an affordable solution to enhance customer support.
- eCommerce Stores: Online retailers aiming to boost sales through real-time customer engagement.
- Customer Support Teams: Organizations looking to streamline communication and improve response times.
- Marketing Departments: Teams interested in leveraging live chat to increase conversion rates.
Customizable Chat Widget
Third-Party Integrations
Canned Responses
File Sharing
Typing Previews
Advanced Analytics
AI Assistance
Mobile Accessibility
Is LiveChat Free?
LiveChat does not offer a free plan. However, it provides a 14-day free trial, allowing users to explore its features before committing to a subscription. ((
Pricing Plans
- Starter Plan – $20 per agent/month: Basic features suitable for small teams.
- Team Plan – $39 per agent/month: Additional features for growing teams.
- Business Plan – $59 per agent/month: Advanced features for larger organizations.
- Enterprise Plan – Custom Pricing: Tailored solutions for enterprise needs.
Pros & Cons
User-friendly interface
Customizable chat widget
Integrates with over 200 third-party applications
Offers a 14-day free trial
Provides advanced analytics and reporting
No free plan available
Pricing may be higher compared to some competitors
Limited AI capabilities
Some users report service disruptions
Requires internet connectivity for optimal performance
