Corpus is a versatile and efficient AI-powered customer support tool that uses the abilities of ChatGPT to improve customer satisfaction and streamline support processes. By integrating the chatbot with your knowledge base, it offers accurate and consistent answers to customer questions around the clock.
Moreover, this solves the problem of huge wait times and improves response efficiency. Additionally, its ability to source answers directly from your knowledge base reduces inaccuracies and ensures consistent brand messaging.
Furthermore, it also offers cutting-edge features like lead generation, chatbot customization, and detailed analytics that aim to automate customer support and drive growth.
| Corpus Review Summary | |
| Performance Score | A+ |
| Content Quality | Great |
| Interface | Responsive, User-friendly |
| AI Technology |
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| Purpose of Tool | Designed as a versatile customer support platform |
| Compatibility |
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| Pricing | Paid plans, starting from $19 |
Who Is Using Corpus?
- E-commerce businesses: Provide instant support to customers, answer product-related questions, and assist with orders and returns.
- SaaS companies: Offer 24/7 support for their software products, troubleshoot issues, and guide users through features and functionalities.
- Online businesses with knowledge bases or FAQs: Automate responses to common customer inquiries based on their existing knowledge resources.
- Customer support teams: Reduce workload, improve response times, and enhance customer satisfaction with AI-powered assistance.
- Businesses with limited support staff: Provide efficient customer support even with smaller teams or during peak hours.
Corpus Key Features
| AI-Powered Chatbot | 24/7 Availability | Lead Generation |
| Analytics and Reporting | Knowledge Base Integration | Automated Response |
| Chatbot Customization | Seamless Integration |
Is Corpus Free?
The platform offers a free trial to help you get started. However, for advanced features, you need to upgrade to subscription plans.
Let’s have a look at the available plans
Get Lite for $19/month
- 1M Tokens /mo
- 2 Chatbots
- Customizable widget
- Custom chatbot page
- Insights analytics
- Unlimited contacts
- 10-Day chat history
Get Basic for $59/month
Everything in Lite, plus:
- 5M Tokens /month
- 5 Chatbots
- 30-Day chat history
- Private chatbots
Get PRO for $99/month
Everything in Basic, plus:
- 10M Tokens /mo
- 90-Day chat history
- Private chatbots
- Custom domain
- CRM Integration soon
- Team Access
Get Max for $499/month
Everything in PRO, plus:
- 50M Tokens /mo
- Full chat history
- Remove “powered by”
- Dedicated onboarding
- White glove support
Corpus Pros And Cons
Pros
- Provides 24/7 automated customer support, improving response times.
- Increases customer satisfaction with accurate and consistent answers.
- Reduces support team workload and improves efficiency.
- Generates leads and captures valuable customer information.
- Offers customizable chatbots with brand-specific personalities.
Cons
- It may require technical expertise for setup and integration.
- Potential cost depending on usage and features.
- Reliance on AI for accuracy and potential for errors.
- Data privacy concerns with handling customer information.
- It may not be suitable for complex or sensitive support issues.
FAQs
Is Corpus suitable for my business?
The platform is suitable for any business that wants to enhance its customer support and automate responses to common questions.
How do I connect Corpus to my knowledge base?
You can connect the platform to various data sources, including documents, FAQs, and websites.
How do I track the performance of my chatbot?
The platform offers analytics and reporting tools to track metrics like response time, customer satisfaction, and lead generation.
