BestChat Review – Cost, Use Cases & Alternatives [2025]

Name: BestChat
Rating: 4.7 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.7)

Visit BestChat

It can be difficult to run a business as you have to worry about the leads constantly. For this reason, our team at AIChief decided to test BestChat. Our team loved the chatbot and how quickly it responded to the potential leads. This helped us increase our costs. In addition, we were able to provide personalized recommendations to the customers automatically.However, we have to mention that you will need to direct the customers to human agents when a complex issue arises. This is because it cannot handle complex issues.

Features

(4.7)

Accessibility

(4.7)

Compatibility

(4.6)

User Friendliness

(4.7)

Updated October 14, 2025

BestChat is an AI chatbot for business automation. It has a live chat feature, which ensures that customers get timely responses. In addition, the tracking feature helps keep an eye on the typing process, location, and browsing journey. All this information makes it easier to provide personalized buying recommendations to customers.�

The good thing is the customer relationship feature. That�s because it follows up with the customers and resolves their queries. In addition, it can automatically identify repetitive customers and treat them accordingly.

BestChat Review Summary

Performance Score

A+

Business Assistance Quality

Reliable and efficient

Interface

Intuitive

AI Technology

Natural language processing, Machine learning algorithms

Purpose of Tool

Provide a live chatbot to businesses for lead qualification and provide personalized recommendations to customers.

Compatibility

Web-based interface

Pricing

Book a demo

Who is Using BestChat?

E-commerce businesses: They can provide instant customer support, track customer behavior on their website, offer personalized product recommendations, and increase sales.�
Customer service teams: They can handle routine inquiries. It will free up the human agents to focus on more complex issues and improve overall customer satisfaction.�
Marketing teams: They can track customer data and identify repeat customers. This helps create targeted campaigns and build stronger customer relationships.�
Small businesses with limited staff: They can get a virtual assistant, providing 24/7 customer support. In addition, it helps in automating tasks that usually require dedicated personnel.�

BestChat Key Features

Live Chat Support

Chat Transfers

Membership Management

Frequent Response Suggestions

Internal Chat Assistance

Visitor Identification

Screen Capture

Help Requests

Social Media Messaging

Browsing Journey Tracking

Customer Follow-Ups

Service Quality Control

Is BestChat Free?

No, BestChat is not a free tool, but you cannot get the pricing information from the website. Instead, you have to contact the support team and get pricing details according to your desired features.

BestChat Pros & Cons

Pros

Automates responses to reduce the need for human support.

Ensures no customer inquiry goes unanswered.

Easy to set up and integrates with Shopify stores.

Personalized product recommendations to increase purchases.

Provides insights into customer behavior.

Supports 96+ languages.

Cons

It cannot handle complex queries, so a human agent is important.

FAQs

Is BestChat difficult to set up?

No, it is not difficult. This is because BestChat can be integrated with Shopify easily. This makes the setup process quick and effortless.

Can BestChat handle returns and exchanges?

Yes, it can. That’s because BestChat automates return policy explanations and streamlines the returns/exchange process. This helps save time for both customers and store owners.

Does BestChat work with social media platforms?

Yes, BestChat can be customized to integrate with platforms like Facebook, Instagram, WhatsApp, Line, and email. This ensures easy communication with customers.

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Editorial Staff

The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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