BestChat is an AI-powered live chat and customer engagement solution that helps businesses connect with website visitors and customers across multiple channels. The platform combines automated chatbot workflows with human live chat support, allowing companies to handle inquiries, nurture leads, and resolve customer issues effectively. BestChat also integrates with CRMs and messaging platforms like Facebook Messenger, WhatsApp, and more, providing a centralized hub for customer communication. With features like proactive chat invitations, real-time visitor tracking, and automated responses, BestChat empowers businesses to optimize customer engagement and improve conversion rates.
Performance Score
A
Content/Output Quality
Responsive & Conversion-Focused
Interface
Clean, Real-Time, User-Friendly
AI Technology
- AI Chatbot Automation
- Live Chat Integration
- Multi-Channel Engagement
- Smart Triggering System
Purpose of Tool
Enhance customer engagement through AI chatbots, live support, and automated workflows
Compatibility
Web-Based Platform + Social Media & CRM Integrations
Pricing
Free plan available; Paid plans start at $15/month
Who is Best for Using BestChat?
- Ecommerce stores and online businesses: Aiming to boost sales through instant customer engagement.
- Support teams: Seeking to improve response times and customer satisfaction with live chat and automation.
- SaaS companies and service providers: Looking to streamline lead capture and qualification.
- Marketing teams: Wanting proactive messaging and multi-channel customer touchpoints.
AI-Powered Chatbot Workflows
Live Chat with Real-Time Human Support
Multi-Channel Messaging (Web, WhatsApp, Messenger, etc.)
Visitor Tracking and Chat Trigger Automation
CRM Integration for Lead and Customer Data Sync
Customizable Chat Widget and Branding Options
Predefined Reply Templates and Canned Responses
Reporting and Analytics Dashboard
Is BestChat Free?
Yes, BestChat offers a free plan with essential live chat features and limited automation capabilities. Paid plans unlock advanced chatbot features, multi-channel support, and reporting tools.
Pricing Model
- Free Plan: Basic live chat functionality, limited chatbot automation, and single-channel engagement.
- Pro Plan � $15/month: Advanced chatbot workflows, multi-channel messaging, and visitor tracking.
- Business Plan � Custom Pricing: Multi-agent support, custom integrations, and dedicated account management.
BestChat Pros & Cons
Combines live chat with AI automation for balanced engagement
Multi-channel communication supports website, social, and CRM platforms
Affordable entry pricing with a free tier available
User-friendly interface with easy chatbot setup
Helps increase lead capture and customer satisfaction effectively
Free plan has limited chatbot functionality and channels
Complex chatbot flows may require learning curve for setup
Advanced CRM integrations available only on higher-tier plans
No native mobile app for direct chat management (browser-based only)
