BestChat is an AI-powered live chat and customer engagement solution that helps businesses connect with website visitors and customers across multiple channels. The platform combines automated chatbot workflows with human live chat support, allowing companies to handle inquiries, nurture leads, and resolve customer issues effectively. BestChat also integrates with CRMs and messaging platforms like Facebook Messenger, WhatsApp, and more, providing a centralized hub for customer communication. With features like proactive chat invitations, real-time visitor tracking, and automated responses, BestChat empowers businesses to optimize customer engagement and improve conversion rates.
| BestChat Review Summary | |
| Performance Score | A |
| Content/Output Quality | Responsive & Conversion-Focused |
| Interface | Clean, Real-Time, User-Friendly |
| AI Technology |
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| Purpose of Tool | Enhance customer engagement through AI chatbots, live support, and automated workflows |
| Compatibility | Web-Based Platform + Social Media & CRM Integrations |
| Pricing | Free plan available; Paid plans start at $15/month |
Who is Best for Using BestChat?
- Ecommerce stores and online businesses: Aiming to boost sales through instant customer engagement.
- Support teams: Seeking to improve response times and customer satisfaction with live chat and automation.
- SaaS companies and service providers: Looking to streamline lead capture and qualification.
- Marketing teams: Wanting proactive messaging and multi-channel customer touchpoints.
BestChat Key Features
| AI-Powered Chatbot Workflows | Live Chat with Real-Time Human Support | Multi-Channel Messaging (Web, WhatsApp, Messenger, etc.) |
| Visitor Tracking and Chat Trigger Automation | CRM Integration for Lead and Customer Data Sync | Customizable Chat Widget and Branding Options |
| Predefined Reply Templates and Canned Responses | Reporting and Analytics Dashboard |
Is BestChat Free?
Yes, BestChat offers a free plan with essential live chat features and limited automation capabilities. Paid plans unlock advanced chatbot features, multi-channel support, and reporting tools.
Pricing Model
- Free Plan: Basic live chat functionality, limited chatbot automation, and single-channel engagement.
- Pro Plan – $15/month: Advanced chatbot workflows, multi-channel messaging, and visitor tracking.
- Business Plan – Custom Pricing: Multi-agent support, custom integrations, and dedicated account management.
BestChat Pros & Cons
Pros
- Combines live chat with AI automation for balanced engagement
- Multi-channel communication supports website, social, and CRM platforms
- Affordable entry pricing with a free tier available
- User-friendly interface with easy chatbot setup
- Helps increase lead capture and customer satisfaction effectively
Cons
- Free plan has limited chatbot functionality and channels
- Complex chatbot flows may require learning curve for setup
- Advanced CRM integrations available only on higher-tier plans
- No native mobile app for direct chat management (browser-based only)
Does BestChat work with Facebook Messenger and WhatsApp?
Yes, BestChat supports multi-channel messaging, including Facebook Messenger, WhatsApp, and other major platforms.
Can I automate replies with BestChat?
Absolutely. BestChat includes AI-powered chatbot automation that can handle common queries, lead qualification, and scheduling.
Is BestChat suitable for small businesses?
Yes, BestChat offers affordable plans and simple setup, making it ideal for small businesses, ecommerce shops, and startups.
