KaptureCRM is a cloud-based customer service platform offering omnichannel ticketing, automation, and integration tools to streamline support operations. It�s tailored for mid-to-large businesses that require a unified system to manage customer interactions from various channels�text, voice, email, social platforms, kiosks, and websites.
The platform includes a smart ticketing system, over 1,000 API integrations, and real-time reporting features. Teams can customize workflows, automate responses, and integrate with existing apps, enabling faster resolution times and more personalized support. KaptureCRM is a full-suite CRM built to improve CX and reduce operational bottlenecks.
KaptureCRM Review Summary Performance Score
A
Content/Output
Omnichannel Support + CRM Automation
Interface
Enterprise-Focused, Clean, Configurable
AI Technology
- NLP for Support Routing
- Workflow Automation
- Ticket Prioritization
Purpose of Tool
Manage omnichannel customer support from one dashboard
Compatibility
Web-Based; 1000+ App Integrations
Pricing
Pricing not publicly listed; must contact sales for quotes
Who is Best for Using KaptureCRM?
- Enterprises with Large Support Teams: Centralize customer queries from every platform into one dashboard.
- E-Commerce & Retail Brands: Manage high-volume support tickets and social media queries with automation.
- Travel, Healthcare & Finance Companies: Handle sensitive or high-volume customer service efficiently and compliantly.
- Customer Experience Teams: Improve agent workflows and customer resolution time with unified ticketing.
- Call Centers: Replace siloed systems with an all-in-one CRM to manage calls, emails, chats, and more.
Omnichannel Ticketing System
Support Across Text, Call, Email, Kiosks, Apps, Website
1000+ API Integrations
Custom Workflow Automation
Real-Time Reporting & Analytics
Smart Ticket Routing & Prioritization
CRM Dashboard for Agent Performance
AI-Powered Response Suggestions
Customer Profile Enrichment
Role-Based Access and Escalation Paths
Is KaptureCRM Free?
No, KaptureCRM is a paid enterprise CRM solution. Pricing tiers (Essential, Professional, and Enterprise) are available but not publicly displayed. Businesses must contact the sales team to receive customized pricing based on requirements, team size, and integrations.
KaptureCRM Pros & Cons
Comprehensive omnichannel support from one platform
1000+ integrations with third-party tools and services
Smart ticket routing with AI-driven automation
Customizable workflows for enterprise needs
Scalable across industries and verticals
No free version or public pricing information
May require onboarding for feature-rich setup
Suited more for enterprises than small teams
