KaptureCRM is a cloud-based customer service platform offering omnichannel ticketing, automation, and integration tools to streamline support operations. It’s tailored for mid-to-large businesses that require a unified system to manage customer interactions from various channels—text, voice, email, social platforms, kiosks, and websites.
The platform includes a smart ticketing system, over 1,000 API integrations, and real-time reporting features. Teams can customize workflows, automate responses, and integrate with existing apps, enabling faster resolution times and more personalized support. KaptureCRM is a full-suite CRM built to improve CX and reduce operational bottlenecks.
| KaptureCRM Review Summary | |
| Performance Score | A |
| Content/Output | Omnichannel Support + CRM Automation |
| Interface | Enterprise-Focused, Clean, Configurable |
| AI Technology |
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| Purpose of Tool | Manage omnichannel customer support from one dashboard |
| Compatibility | Web-Based; 1000+ App Integrations |
| Pricing | Pricing not publicly listed; must contact sales for quotes |
Who is Best for Using KaptureCRM?
- Enterprises with Large Support Teams: Centralize customer queries from every platform into one dashboard.
- E-Commerce & Retail Brands: Manage high-volume support tickets and social media queries with automation.
- Travel, Healthcare & Finance Companies: Handle sensitive or high-volume customer service efficiently and compliantly.
- Customer Experience Teams: Improve agent workflows and customer resolution time with unified ticketing.
- Call Centers: Replace siloed systems with an all-in-one CRM to manage calls, emails, chats, and more.
KaptureCRM Key Features
| Omnichannel Ticketing System | Support Across Text, Call, Email, Kiosks, Apps, Website | 1000+ API Integrations |
| Custom Workflow Automation | Real-Time Reporting & Analytics | Smart Ticket Routing & Prioritization |
| CRM Dashboard for Agent Performance | AI-Powered Response Suggestions | Customer Profile Enrichment |
| Role-Based Access and Escalation Paths |
Is KaptureCRM Free?
No, KaptureCRM is a paid enterprise CRM solution. Pricing tiers (Essential, Professional, and Enterprise) are available but not publicly displayed. Businesses must contact the sales team to receive customized pricing based on requirements, team size, and integrations.
KaptureCRM Pros & Cons
Pros
- Comprehensive omnichannel support from one platform
- 1000+ integrations with third-party tools and services
- Smart ticket routing with AI-driven automation
- Customizable workflows for enterprise needs
- Scalable across industries and verticals
Cons
- No free version or public pricing information
- May require onboarding for feature-rich setup
- Suited more for enterprises than small teams
FAQs
What communication channels does KaptureCRM support?
KaptureCRM supports text, call, email, social media, mobile apps, kiosks, and web-based interactions in a single platform.
Is KaptureCRM suitable for small businesses?
While feature-rich, KaptureCRM is optimized for medium to large enterprises with complex support needs.
How do I get pricing for KaptureCRM?
You’ll need to contact the KaptureCRM sales team directly for a customized quote based on your business size and support requirements.
