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What is TheyDo?

TheyDo AI is an experience intelligence platform built by TheyDo that helps enterprises turn raw customer signals into actionable journey insights. It solves the problem of fragmented feedback and static journey maps by providing AI agents that continuously mine, analyze, and enrich journey data. Core capabilities include a mining agent that automatically surfaces insights from incoming feedback, an analyst agent that evaluates journey structure and performance, and Ask TheyDo for conversational querying. The platform uses a contextual AI model with graph-based RAG for higher accuracy. It fits workflows for customer experience, product, and research teams who need to scale insight-driven decisions without manual effort. TheyDo AI integrates with various data sources and supports role-based access, making it suitable for large organizations. The tool is designed to keep journey maps living and up-to-date, reflecting real customer needs as they change.

AI Tool Review Summary

Performance Score

4.5/5

Content/Output Quality

High, consistent, and on-brand

Interface

Clean and minimal

AI Technology
LLMNLPGraph-based RAG
Purpose of Tool

To transform raw customer signals into shared journey intelligence for better decision-making.

Compatibility

Web-based, integrates with various data sources, supports role-based access and enterprise SSO.

Pricing

Freemium with paid tiers

Features

Features with the highest value for users are highlighted here.

Conversational AI with journey context

AI insight mining agent

AI analyst agent for journey coaching

Pattern detection across signals

Action-oriented recommendations

Journey Graph RAG for accuracy

Insight scoring and ranking

Role-based access controls

Who Is It For?

Customer Experience Teams

Product Managers

UX Researchers

Marketing Teams

Data Analysts

Enterprise Leaders

Design Teams

Customer Success Teams

Innovation Teams

Startups

Pricing

Free

$0/free
  • Basic journey mapping
  • Limited AI insights
  • Up to 5 users

Starter

$49/monthly
  • Full AI agents
  • Unlimited journeys
  • 10 users
  • Standard integrations

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Pros & Cons

Pros

  • Provides a unified system for insight mining and analysis, reducing manual work.
  • Enterprise-grade security with ISO 27001, SOC-2, and no data sharing.

Cons

  • May require significant data integration effort to connect all sources.
  • Pricing details are not publicly available, potentially limiting accessibility for smaller teams.

FAQs

Just Launched

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Rating

5.0

Pros

Cons

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