Microsoft’s Copilot AI Leaves WhatsApp on January 15

Microsoft is removing its Copilot AI chatbot from WhatsApp on January 15, ending support for users who rely on the messaging app to access the assistant. After this date, people will need to use Microsoft’s Copilot mobile apps or the web version to continue chatting with the AI.

The company said the change is necessary to comply with WhatsApp’s updated platform policies introduced last month . WhatsApp’s parent company, Meta, announced that it would no longer allow general-purpose AI chatbots to operate through the WhatsApp Business API. The policy shift aims to keep those resources available for other business services rather than being used as distribution channels for AI chatbots. While companies can still use AI to assist their own customers, this update prevents them from offering broad AI tools directly through WhatsApp.

The decision affects not only Microsoft but also other AI developers like OpenAI and Perplexity. OpenAI had already shared that it planned to end its WhatsApp integration in January, signaling a wider pullback for AI assistants on the platform.

Users who have been chatting with Copilot on WhatsApp will also lose their chat history in the transition. Because the chatbot was accessed without authentication, conversations can’t be transferred to Microsoft’s own services. To keep important messages, Microsoft advises users to export their WhatsApp chats using the app’s built-in tools before January 15.

The removal marks the end of WhatsApp as a convenient access point for Copilot, pushing users toward Microsoft’s official apps and web experience as the only ways to continue using the AI assistant.