GuestGuru AI is an AI-powered guest messaging platform tailored for Airbnb and other short-term rental hosts. It automates replies, supports custom tone and escalation handling, and works across SMS, chat, and email. Designed to manage guest interactions without sounding robotic, GuestGuru adapts its tone, handles FAQs, and offers live agent fallback—all while giving hosts back their time.
| GuestGuru AI Review Summary | |
| Performance Score | A |
| Content/Output Quality | On-Brand & Polished |
| Interface | Streamlined and Host-Friendly |
| AI Technology |
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| Purpose of Tool | Automate guest communication for Airbnb and short-term rentals |
| Compatibility | Web-Based Platform |
| Pricing | Tiered Plans – pricing not publicly listed |
Who is Best for Using GuestGuru AI?
- Airbnb Superhosts: Managing multiple listings and needing consistent guest experiences.
- Property Managers: Overseeing large portfolios and requiring scalable messaging workflows.
- Vacation Rental Businesses: Offering 24/7 guest support without staffing call centers.
- Solo Hosts: Wanting to automate while keeping a personalized tone.
- Co-hosting Services: Streamlining operations across client properties.
GuestGuru AI Key Features
| AutoHost Mode | SMS Mode | Escalations |
| Custom Tone | FAQs | Email Notifications |
| Live Chat Support | Onboarding Assistance | Support for Additional Properties (Superhost) |
| Unlimited Property Support (Bespoke) |
Is GuestGuru AI Free?
GuestGuru AI does not offer a free plan. Pricing is tiered into Superhost and Bespoke packages. While specific costs are not listed publicly, features scale based on property volume and customization needs. A call or demo is recommended to get a tailored quote.
GuestGuru AI Pricing Plans
GuestGuru AI offers tiered pricing with Superhost and Bespoke packages. Specific pricing is not available publicly. Interested users should book a demo or contact GuestGuru for a custom quote based on their requirements.
GuestGuru AI Pros & Cons
Pros
- Handles messaging across SMS, email, and platform
- Custom tone keeps replies human and brand-aligned
- Supports escalations for complex guest issues
- Works well for co-hosting and property managers
- Live onboarding support ensures smooth setup
Cons
- No public pricing info available
- SMS usage may involve extra telecom fees
- Feature set may be overkill for one-property hosts
- No mobile app currently advertised
- Escalation timing may need tuning per host style
FAQs
How does AutoHost Mode work?
AutoHost Mode lets GuestGuru respond instantly to guest messages using AI-generated replies tailored to your tone and FAQs.
Can it handle messages outside Airbnb?
Yes. It supports SMS and email modes, making it ideal for multi-platform messaging.
What’s the difference between Superhost and Bespoke?
Superhost supports additional properties with standard features. Bespoke offers unlimited properties and more advanced customization for larger teams.
Is the tone customizable?
Absolutely. You can fine-tune GuestGuru’s tone to match your brand—whether warm and friendly or formal and efficient.
Does it support escalation to real humans?
Yes. GuestGuru can escalate complex guest inquiries to a live agent or your team based on rules you define.
