Miitel is an AI-powered IP phone platform that transforms voice communication into data-rich performance tools for sales, support, and service teams. It automatically transcribes calls, analyzes conversation quality, and provides actionable feedback to help teams improve over time. Designed for remote and hybrid work, Miitel works directly from your browser with no additional hardware needed.
The platform also integrates with major CRMs like Salesforce and HubSpot, syncing call data and analytics in real time. Whether you’re making outbound sales calls or supporting customers, Miitel helps teams communicate better, track performance, and make smarter decisions with the power of AI.
| Miitel Review Summary | |
| Performance Score | A |
| Content/Output | Transcribed, analyzed sales calls with insights |
| Interface | Clean, browser-based IP phone system |
| AI Technology |
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| Purpose of Tool | Boost sales and support team performance through AI voice analysis |
| Compatibility |
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| Pricing | Starting at $69/month, no activation or minimum user requirement |
Who is Best for Using Miitel?
- Sales Teams: Improve conversion rates by analyzing top-performer calls and optimizing messaging across reps.
- Call Center Managers: Monitor conversations and coach agents using real-time and post-call analytics.
- Customer Success Teams: Ensure call quality and consistency in onboarding, support, and retention efforts.
- Remote Workforces: Use browser-based calling and monitoring tools without hardware limitations or office boundaries.
- Sales Trainers: Leverage Miitel’s AI-powered insights for personalized, data-driven training and onboarding workflows.
Miitel Key Features
| AI voice analytics for sales performance | Call transcription and playback | Conversation scoring & sentiment analysis |
| Browser-based calling via Google Chrome | CRM integration (Salesforce, HubSpot) | Real-time monitoring and coaching tools |
| AI-guided self-coaching features | Automatic recording and data syncing |
Is Miitel Free?
Miitel is not free but offers transparent and competitive pricing:
Standard Plan – $69/month
- No activation fee
- No minimum users
- Includes all core AI voice analytics features
- Unlimited access from browser (Google Chrome)
- CRM integration
- Real-time and post-call coaching tools
- AI-driven call transcription and scoring
For larger teams or enterprise customization, additional plans and services are available by contacting the sales team directly.
Miitel Pros and Cons
Pros
- Powerful AI analytics for sales optimization
- Seamless CRM integrations
- No setup or hardware needed
- Real-time coaching tools
- Competitive flat-rate pricing
Cons
- Not ideal for non-sales teams
- Requires stable internet and Chrome browser
- No free tier available
FAQs
Does Miitel require special hardware?
No, Miitel runs entirely in your browser (Chrome) and requires no physical IP phone equipment.
What languages does Miitel support?
Currently focused on English and Japanese, with more language options expected as the platform grows.
Can I use Miitel with my CRM?
Yes, Miitel integrates seamlessly with platforms like Salesforce, HubSpot, and others to sync transcripts and analytics.
